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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryOutgoing, friendly and people oriented with a proven ability to communicate well with diverse groups and individuals. Organized and efficient with the ability to manage multiple tasks in a fast-paced environment. Proven leadership in staff development & building strong relationships with team members, customers and cross departmental staffSkills Build successful teams Leadership Adaptable Hiring and training Reporting analysis Collaborate cross-functionally Develop employee knowledge Oversee operations Strong interpersonal skills Computer skillsExperienceSenior Manager Career Contact Center May 2014 Apr 2022 Empire Beauty School Pottsville, PA Responsible for managing the daily operations of the contact center, meeting company objectives to provide high level of quality service as well as required KPI metrics. Improved employee skills and increased team value with new training opportunities and empowering leadership.Purchasing Analyst Feb 2013 May 2014Weir Minerals Hazleton, PA Compiled data created spread sheets & charts for analysis on company spend. Create & maintain company SOP'sWorkforce Analyst Oct 2011 Feb 2013Hudson's Bay Wilkes-Barre, PA Developed forecasting to determine staffing requirements & strategic plans for all areas, managed call volume in real time.Operations Manager Feb 1997 Dec 2009Hilton Reservations Worldwide Hazleton, PA Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies. Reviewed metrics and presented data-driven recommendations to senior leadership. Provided daily direction for operations staff based on current priorities. EducationAssociate Degree: Electronic Health Record Management Oct 2011 McCann School of Business & Technology Pottsville, PA |
