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Click here or scroll down to respond to this candidateDarryl W. Cobbs 13008 South 28th Ave., Bellevue, NE 68123, PHONE NUMBER AVAILABLE, EMAIL AVAILABLESkill Experience Expertise Last UsedWindows OS 7 thru 10 19+ years Expert CurrentCandidate's Name 19+ years Expert CurrentIncident Management 19+ years Expert CurrentRemote Desktop 13+ years Expert CurrentNetwork Management & troubleshooting 13+ years Advanced CurrentActive Directory Management 13+ years Advanced CurrentAnti-Virus Management 13+ years Advanced CurrentSoftware Support & Management 16+ years Advanced CurrentWeb HTML Coding/Testing 11+ years Advanced CurrentHardware Maintenance & Support 19+ years Intermediate CurrentExchange Support 11+ years Intermediate CurrentTelephony & SQL 5 years Intermediate CurrentMAC iOS & Mobile Devices 11+ years Intermediate CurrentWindows 2008 Server 11+ years Intermediate CurrentTCP/IP & Ipconfig 11+ years Advanced CurrentPROFESSIONAL EXPERIENCECabelas-Bass Pro Inc.Regional Hardware Desktop Technician 2016 present-Managed Administrative Network Monitoring, setup and configurations.-Managed & Deploy hardware, installed software maintained desktop and network systeCandidate's Name to business and functional users as well as voice systems-Remote Network configuration via RDP, Putty, VPN, etc.-Setup, Break-Fix and Repair Desktop & Laptop computers, Printers, Mobile devices, POS Registers, and all other retail hardware.-Assist with Active Directory & Employee Onboarding setup.-Configured Time Clocks, Telephone, Mobile Devices & POS Register refresh upgrade.-Evaluate all issues and incidents, routed tickets as appropriate. Create and update knowledge base documentation to resolve incidents. Train retail store personal on ticket creation and management.-Answer phones, voicemail and email to assist all stores within region with any issues or problems. Answer incoming phones calls, respond to voicemails and emails; direct customer interaction. Works with store operations manager and Depot technicians to resolve any issues, problems or questions.-Travel to all stores within region of responsibility, maintains inventories on all printers, computers, phones and wireless devices. Performs audits from checklists provided by Team lead for PCI audits, Depot audits, equipment and software. Assist with upgrades, new equipment installs, new store setup. Also assist with all special events and travels to stores as needed.-Equipment Depot and depot strategies. Train and works with all store operation managers to maintain store depot inventories and perform all depot replenishment tasks.-BT remote assistance. Perform remote assistance on computer problems, kiosk issues, and port security violations.PayPal/Ebay Inc. (Temporary Contract) October 2014 - 2016L2 PC Desktop EngineerManaged & Deployed hardware, installed software maintained desktop and network systeCandidate's Name to business and functional users as well as voice systems.Provided Level I/II/III service desk & technical computer support for local and remote customers.Responded to troubled tickets/supported requests on-site, email, or web.Reported and updated trouble tickets in a timely, clear and concise manner.Deployed & troubleshot hardware, isolated technical issues between desktop and users.Collected and reported desktop configurations and inventory information.Prepared and maintained installation instructions for all applications.Responded to internal customer request for assistance.Re-imaged desktop & laptop computers.Setup Email and software configuration via Active Directory & Windows Outlook.Provided Windows Technical Support to Corporate & Distribution Employees.Maintained compliance to franchises Store & IT InfrastructurePromoted Vendor Relations & ManagementServiced Desk ManagementProvided 24/7 Store Support ServicesMaintained Software SupportManaged Hardware Repair & Maintenance CoordinationProvided Telecommunications Management & VPN installationProvided IT Operations ServicesProvided Dell Computer Hardware Maintenance, Re-Imaging & ReplacementGordmans, Inc. May 2013 March 2014 (Temporary Contract)Service Desk TechnicianManaged & Deployed hardware, installed software maintained desktop and network systeCandidate's Name to business and functional users as well as voice systems.Provided service desk & technical computer support for local and remote customers.Responded to troubled tickets/supported requests on-site, email, or web.Reported and updated trouble tickets in a timely, clear and concise manner.Deployed & troubleshot hardware, isolated technical issues between desktop and users.Collected and reported desktop configurations and inventory information.Configured and supported various types of hardware including desktops, laptops, monitors, peripherals and printers.Prepared and maintained installation instructions for all applications.Responded to internal customer request for assistance.Setup Email and software configuration via Active Directory & Windows Outlook.Provided Technical hardware/software support to Store Franchise sale PDT, POS software, hand held scanners & desktop monitor and more.Provided Windows Technical Support to Corporate & Distribution Employees.Maintained compliance to franchises Store & IT InfrastructurePromoted Vendor Relations & ManagementServiced Desk ManagementProvided 24/7 Store Support ServicesMaintained Software SupportManaged Hardware Repair & Maintenance CoordinationKiewit Plaza Office January 03, 2013 January 25, 2013 (Temporary Contract)OneIM TechnicianMaintained hardware, software desktop and network systeCandidate's Name to the business and functional users as well as voice systems.Entered, updated and closed Auto Task service request.Provided Level I/II service desk support for local and remote users.Responded to trouble tickets/support requests on-site, email, or web.Reported and updated trouble tickets in a timely, clear and concise manner.Deployed & troubleshot hardware and isolated problems between desktop and its users.Collected and reported desktop configurations and inventory information.Configured and supported various types of hardware including desktops, laptops, monitors, IPHONE, IPAD, peripherals and printers.Prepared and maintained installation instructions for all applications.Performed computer hardware deployment of employees computer & phone hardware.Responded to internal customer request for assistance.Maintained IM consumable inventoriesReceived, prepped and issued computersTracked computer assets in SAPWorked with Ricoh national vendor to build quotes based on business need.Provided onsite support as needed for field projects.Installed and trained customers on Microsoft Windows, Microsoft Office, VDI and SharePointDaily traveled between corporate offices and newly build office for deployment.Re-Imaging/Ghosted Dell Computer for replacement.Gavilon LLC August 2012 December 2012 (Temporary Contract)Technical Support AnalystMaintained desktop and network systeCandidate's Name to the business and functional users as well as voice systems.Provided Level I/II service desk support for local and remote customers.Responded to trouble tickets/support requests via telephone, email, or web.Reported and updated trouble tickets in a timely, clear and concise manner.Troubleshot and isolated problems between desktop and networks.Collected and reported desktop configurations and inventory information.Configured and supported various types of hardware including desktops, laptops, monitors, peripherals and printers.Prepared and maintained installation instructions for all applications.Cross-trained within IT department for improved coverage of customer service.Performed weekly computer & phone hardware moves as requested by business.Responded to internal customer request for assistance.Participated in bi-monthly on-call rotation.Home Instead Senior Care February 2008 March 2012Technical Support RepresentativeProvided daily technical computer support for 800+ franchise owners' offices and their staff via remote assistance.Troubleshot Microsoft Office, networking, file sharing, printer and network sharing, computer hardware maintenance in a timely and professional manner while keeping concise ticket queue documentation.Set up individual login accounts, email accounts, telephone accounts, iPad, iPhone, smart phone assistance, a variety of downloads, and any other computer related tasks for each user.Participated in 6 week on-call rotation.Worked with team to maintain confidentiality of sensitive information, policy, procedures, while meeting daily deadlines.Provided excellent oral and written communications skills.Presented occasional presentation, provided training and computer demonstrations.Provided written documentation to tech support Knowledge Base of the non-medical senior care industry & ticketing system.Assisted in testing of CRM software development & deployment.Installed and Maintained VMWare.Understanding of caregiver training, franchise development, selling in a service culture, email marketing, QBQ Book: Strength Finder, conflict management, effective management and leadership, technical and computer training, and franchise owner training.Provided marketing assistance via commercials, videos, film, print ad, etc.Colon Rectal Surgery, Inc. February 2005 May 2007IT Manager / Fellowship Program CoordinatorOversaw the surgeons application fellowship program.Maintained companies hardware and software computer system, servers, website, and daily maintenance.Maintained daily computer backup system, monthly software updates and virus scans.Managed the website (Windows PC, MS Server, MS SQL, Networking, HTML, XHMTL, and DHMTL).Troubleshot Windows PC skills, network administration, MS Server, trouble shooting, web design, HTML, Microsoft Certified, remote assistance, hardware and software installation.Provided expertise & knowledge proficiencies with Microsoft Workstation and Servers OS, VMware, Microsoft Exchange, Microsoft Office, Outlook, Word, Excel, PowerPoint, Dynamic/CRM, Antivirus, firewalls, phone systems and more for over 25 computers and printers.EDUCATIONAL BACKGROUNDAS Computer Science-MIS Metro Community College, Omaha, NEBusiness Administration Certificate North American Correspondence School,Norristown, PAMicrosoft Certifications - MOS(Technology Specialist), MCDST (Desktop Support Technician) |
