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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Street Address
PROFESSIONAL SUMMARYDedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Top-notch skills for troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding company goals to be a positive addition to any team.Fine-tuned mindsetHigh volume Inbound call managementEmotional intelligenceSelf-starterProactive listenerExpert multitaskerComplaint resolutionExcellent communicationSuperb de-escalation abilitiesempathy for othersEXPERIENCECigna Health/Express Scripts/ Pharmacy Benefits Manager (commercial agent)Express Scripts Pharmacy 2021- currentOwn customer problems with pharmacy benefits from start to finishComplete certifications and training for remote healthcare employment as a sub-contractorMaintain steady 1 call resolution rate of 96.25% or higher (METRIX scores)100 plus calls handled daily from homeMaintain daily attendance and security policiesTrained in all aspects of pharmacy related issues to include Medicare, Medicaid, insurance matters, specialty Rx, training strategies and mentoring both new and established employees in key procedures.Assistant Grocery ManagerTop Value foods, 2018 - 2021100 % improvement in minimized shrinkage and perishable product obsolescence by enforcing stock rotation policies and quickly clearing out aging items with deep-discount promotions.Supported grocery manager with back-end requirements such as scheduling and training employees and monitoring inventory levels.Kept department 100 % efficient by handling opening, closing, and routine operations management tasks.Enhanced team efficiency and performance by 81 % by implementing and integrating more effectiveEnlightened 60% of employees on all aspects of successful grocery operations and strategies for exceeding performance targets by astronomical values.Kept costs under control with skilled management of inventory levels and stock rotation procedures.Diligently prepared store for 100 % physical inventory audits, completing regular cycle counts to detect any discrepancies.64 % improvement in minimized store losses, high energy training of team members how to spot and prevent theft.Team LeaderWorld Class facility services, 2014 - 2017Reviewed and Improved team performance by training employees in new techniques and monitoring daily activities by 54%aggressively Kept team's work in line with strict standards of company policy. #1 team 3 years in a row under my implemented strategy.Protected team members by observing work, identifying safety concerns, and removing hazards.Warehouse Assistant supervisorBatesville Casket Company, 2010 - 2014Adhere to phone doctor training course skillsAnswer/place inbound calls for high end casket ordersAssisted with speedy deliveries by quickly pulling and staging materials.Aggressively met performance targets by loading and unloading delivery trucks with 100 % efficiencyUpheld strict OSHA safety requirements, operating equipment correctly, wearing protective gear, and removing safety hazards.located out-of-stock and rare items for customers by carefully checking warehouse and off-site locations and / or vendors that I had built professional relationships with thru daily interactionsEDUCATIONA.S. Computer ScienceITT Technical college, Henderson, NV. 2017Dean's list honor roll student thru entire enrollmentNational online tutor3.9 GPAITT Tech, Network Systems Administrator, computer sciencesMaintained Top 3 % in classIndustry leading Coursework in counter hacking and cyber-terrorism10-week intensive work from home virtual agent boot camp training as a Cigna health pharmacy benefits manager / patient care advocate level 2 |
