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Title Customer Service Team Member
Target Location US-MI-Redford
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveTo work for an established company to utilize and advance my skills and talentsEducationEducation:University of North Carolina-MCI Washington DC, DC United StatesTechnical or occupational certificate May 1993GPA: 3.0 of a maximum 3.0Credits Earned: 40 Quarter HoursMajor: Safety and Security ManagementRelevant Coursework, Licenses and Certifications:8 Certificates in Safety and Security Management CurriculumExperiencePhysical Security Assistance John D. Dingell VAMC August 2021- April 15, 2022Duties, Accomplishments and SkillsTrained in Conventional Physical Security and Electronic Security System Design CourseCollects reports on compliance and regulations with Physical Security and Physical Access Control System.Ensure that individuals are vettedAssist in evaluations of risk and developing proceduresDesign physical security measures to safeguard personnel and operationsProvide suggestions to Chief of Police regarding matters of security systems and security all aroundServe on focus groups regarding physical security panic and intrusion alarms.Ensure cameras, panic and intrusion alarms are activeProvide input during construction of planned VHA projectsAssist in Physical Security SurveysEstablish and maintain effective working relationships with other officesResolve problems and issues with PIV cardsAttend Physical Security meetings and gather new program informationAccurately record minutes for Physical Security Sub CommitteeMaintain a Physical Security Tracking report to ensure physical security surveys are followed up promptlyKey holder and distributorKey MasterPOC for ORTRAX systemMaximo ordering and completing representativeParking Committee administratorKey sorting and arranging coordinatorProcess reports for Physical Security Department MonthlyOnline Camera Tracker0120 Background paper checks when scheduledHospital parking pass administratorDaily safety check point roundsEmployee PIV badge updates and corrections administratorClosed Circuit TV team memberAssign cameras in system when they are new or changed positionsUpdate the computers Lynx System on new or dormant machinesMaintain parking pass logs in computerProduce lost key bill and reportProcess extending parking passes for those paying monthly or quarterlyLighting survey expert.Maintain Physical Security Documents (signs and deliver)Purchase card holder and supply order liaisonClearing Agent for parking pass and key returnsEnvironmental Care Safety Inspector (EOC)COR certified employeeRCS files administrator for physical security and alarms.Administrative Timekeeper John D. Dingell VA Medical Center April 2017 October 2021Duties, Accomplishments and SkillsI administratively support the VA Police Department daily by maintaining and updating work and training schedules. I daily and accurately enter time worked or leave time taken into the VATAS system, then compile and report all the time worked and taken off at the end of the pay period to correctly upload into VATAS.I maintain and update files for bi weekly inspection. I prepare and run meetings with Training Officers and Chief of Police weekly. I keep files that track action items and turn into Chief of Police as needed per his request. I consult, advise and educate all levels of Police Officers on the methods and means to make operations more effective and efficient. I execute a complex project maintaining a roster of all reports requiring the closure by the Chief of Police. I perform work that involves applying analytical processes to the testing, implementation, and maintenance of new and improved information systems to accomplish the work of the facility through automation relating to newly hired police officers to gain access and Report exec orientation.Program Support Assistant for VA Police Department John D. Dingell VAMCJune 2019  August 2021(Dual Roles)Duties, Accomplishments and SkillsProtection and Support Services ADPACAssisting with New HiresReading & Reviewing ResumesScreening ReferencesEvaluate Administration ProgramImproved Efficiency of ServiceCommunicate with VendorsMaintain Police SchedulesMaintain Police Training LogMaintain Armory Logs filesMaintain Personnel FilesRecords Liaison Specialist (Consolidation and auditor)Watchlist TrackerMaintain incident reportDaily/Monthly Post Police Post AssignmentsDaily/Monthly Dispatch JournalsFile Issued Ticket ViolationsMaintain Evidence FormsAcknowledgement Memos for filesMaintain Key LogKey Tracker for ArmoryNon-Smoking Committee memberMail Room RepresentativePatient Advocate Liaison (PAL)Promotion Team (award, verifier & deliver)Motor Vehicle FacilitatorProvide required maintenance for Police VehiclesRCS Files AdministratorInterview Board MemberIOC LiaisonCovid 19 ScreenerGemba Board CreatorTMS CoordinatorNew Employee LiaisonEmployee Threat Assessment TeamRecords Point of ContactElectronic Swipe Sense CommitteeCreate and Send EmailsInspect and file ResumesContact New ReferencesSupply OfficerPromotion Team MemberFugitive Felony Board MemberEnvironmental Care Inspection Team MemberRadio Tracking ManagerAutomotive InspectorDisruptive Behavior Committee MemberReport Closure MonitorClearing AgentStaff Meeting OrganizerEmployee Recognition CoordinatorFile EPAS for StaffYour IT POCMotor Vehicle Operator John D. Dingell VAMC July 2009  June 2019Duties, Accomplishments and SkillsI transport veterans and their family members from their place of residence to the John D. Dingell Medical Center for their medical appointments.I transport veterans and their family members from the John D. Dingell Medical Center to their place of residence after their appointments and business is complete.I give administrative support to the Transportation Office compiling and running reports on time worked and leave taken, patients driven and time of transportation.I accurately compile reports daily showing miles driven, patients transported and fuel consumption. I support hospital needs, assists end users in processes for transportation service efficiency and accurate documentation. I provide excellent customer service to veterans in need of assistance physically, mentally or emotionally. I lead the afternoon shift of employees; after management has left the hospital for the day, calculating patients returned and remaining.Office Manager United States Marine Corps June 1989  June 1993Duties, Accomplishments and SkillsI maintained and updated driving logs and records daily.I compiled administrative reports turned in weekly to headquarters.I inspected and corrected daily driving reports.I made a daily driving schedule for the platoon of drivers.I maintained my daily requirements as a Marine.AccomplishmentsProficient in Word, Excel, VATASAugust Employee of the Month PASS 2019Quarterly Employee of the Month PASS 2019Employee of the Year PASS 2019AffiliationsVeterans of Foreign Wars - Lifetime MemberWest Side Cubs - Executive ContributorReferencesMr. Todd St. Louis Mr. Phil BeesleyPHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLEOrtrax Systems Durez CorporationPresident of Operations President and COO

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