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Click here or scroll down to respond to this candidate Jones 1
Candidate's Name
Street Address COUNTY ROAD 39
Mississippi, MS Street Address
EMAIL AVAILABLE or EMAIL AVAILABLE
PHONE NUMBER AVAILABLE cellphone / PHONE NUMBER AVAILABLE home
PROFESSIONAL SUMMARY
Seasoned manager and trainer with more than 20+ years of experience in a fast paced retail and
quality customer service environment.Proven history of carefully managing funds to reduce
company discrepancies and increasing profit. A highly stimulated and professional individual
with years of experience in management and logistical coordination. Have a track record of
achieving exceptional results in sales, and event planning. Hands on experience in coordinating,
managing, and tracking staff production, providing staff with advice and leadership alternatives.
In depth knowledge of managing appropriate documentation and logistical issues. Self-motivated
professional with years of customer service experience. Detail oriented individual who
exemplifies professionalism, and an ability to manage multiple projects and tasks at any given
moment. Demonstrated history of successful student education, and motivation, while providing
high-quality guidance to parents, staff members, as well as effective conflict resolution.
Highlighted leadership qualities and the ability to work with people from various backgrounds,
while implementing team values and improving program efficiency. A proven leader, educator,
and mentor with a strong background in Army Education, testing, and office-personnel
management. Possessed a National Agency Check Security Clearance. Establish and implement
policies, goals, objectives, and procedures for their department. Plan and coordinate advertising
campaigns and sales, promotions, and prepare merchandise displays and advertising copy.
HIGHLIGHTS
Financial Management People Skills
Team Development Interpersonal Ability
Account Analysis Key Account Relations
Operations Risk Management
Sales and Marketing Excellent Customer Service
Complete Payroll Budgeting
Human Resource Adapt to Change
Employee Trainer Dependable
Jones 2
EDUCATION
Current Major: Management BSBA
University of Southern Mississippi, Hattiesburg, MS
Elementary Education
May 2000 Western Kentucky University, Bowling Green, KY
B.S. Bachelor of Science
May 1992 University of Southern Mississippi, Hattiesburg, MS
A.A. 1989 A.A. of Arts
Jones County Junior College, Ellisville, MS
EXPERIENCE
Shift Leader
Loves Travel Stop
Sandersville, MS
April 2021 - July 2021
Experience in operating cash registers
Reliable, punctual, and committed to customer service
Willing to work under pressure
Able to work in a fast paced environment
Troubleshooting skills
Strong problem solving ability
strong Leader
Team Oriented
Strong Training ability
Energetic work attitude
Flexible in responding to constantly changing assignments and requirements.
Able to coordinate multiple tasks and meet deadlines under pressure.
Attention to detail and strong follow through
Jones 3
Youth Education and Support Services (YESS) Program Director
U.S. Army FMWR, Child and Youth Services (CYS) Headquarters
Fort Knox, KY 40121
15 October 2002 - 30 July 2017
Commutated effectively with employees, directors, families and outside vendors both
verbally and in writing.
Excellent verbal and written skills.
Advised supervisors and managers on various matters including accident and fire
prevention.
Responsible for facility management
Budgeting and financial management
Responsible for personnel management, including hiring and supervision
Oversight and implementation of staff training and program development, including
sports and recreation
Oversight of special programs and events
Working with community partners
Collect and analyze data, involving program internal child abuse investigations claims.
Demonstrated knowledge of Composite Risk Management, Operational Security
(OPSEC), and Anti-Terrorism, Force Protection.
Implemented and supervised staff training and program development of employees,
contractors, and volunteers. Maintain knowledge of procedures of Emergency Services
and First Responder Procedures. Responsible for assessing and reporting any necessary
emergency events to 911 or the proper authorities (i.e. fire, police, case workers). Operate
various communications equipment to effectively notify staff, police, and/or fire
departments in the event of an emergency.
Maintained knowledge of and implemented Military HR Programs, Regulations, Policies,
Safety Codes and Requirements, Strategic Planning Concepts, and Procedures. Train staff
on completing Employee Ratings/Appraisals and upload submitted Awards, Ratings, and
Standards to various personnel databases. Understanding of all CYSS programs and
services. Maintain yearly training on Occupational Safety and Health standards (OSHA),
Fire Prevention, Antiterrorism, Physical and Personnel security programs with DFMWR
Hygiene and Health requirements. Prepare programs for all yearly inspections.
Utilize Child and Youth Management System (CYMS) to oversee the collection, accurate
accounting and reporting of funds; and to collect and maintain up-to-date statistical data
for planning and reporting purposes IAW higher headquarters and statutory requirements.
Aid Department of Defense Civilians, Soldiers, and their families. Ability to compile and
generate reports. Process work orders for all of CYSS programs.
Work effectively and calmly under pressure and in a highly stressful environment to
answer customer calls and questions.
Prepared monthly newsletters, reports, and advertisements for special events.
Maintain records, files, personnel files, reports, statistical data, tracking and suspense
system. Proficient in CYMS database system using spreadsheets and CYMS software.
Enter employee background information and credentials into CYMS and ensure
Jones 4
personnel files are updated and up to standards. Run CYMS reports as requested by
MWR coordinator ensuring all documents have been completed by due date. Use E-mail
to send and retrieve messages. Review personnel files, ensuring accuracy, and standards
are met for all documentation for all CYSS programs.
Utilize an electric cash register system and calculator to compute and record individual
transactions for customers and enter data into predefined categories for regulatory signed
statistical reports and tracking of income data as it pertains to the CYS program as
required. Input data into CYMS as required. Manage financial data collection and
maintenance.
Use office automation equipment and word processing software, prepare a variety of
correspondence, memorandums, briefings and Daily Activity and other reports required
for day-to-day operation to contact and identify information, customers, and personnel.
Refer to agency regulations, flip charts, dictionaries, and other typical office reference
materials to ensure proper format, grammatical accuracy, and correct spelling.
Understand and articulate policy relation to patron fees, waiting lists and program events.
Ensure risk management procedures (i.e., abuse prevention, identification, and reporting
procedures; accident prevention, etc.) are followed.
Used NAF and ATAAPS systems to manage timekeeping and processing payroll. Trained
Super User (Supervisor) for new army Epay (payroll) system.
Develop professional relationships with the marketing department and supply retailers to
ensure that our facilities always receive the best possible price. I would perform market
research on ordering supplies and new contractors, so I would know what would be best
for my program.
Train and supervised 3 assistant program directors, 6 program supervisory leads, 22
classroom leads, custodial and kitchen support staff, and 120 program direct care staff.
Created conducive interpersonal relationships and a teamwork environment overseeing
various projects and completing in a timely manner.
Teacher
Hardin County Board of Education
North Hardin High School teacher/Glendale Children Home Fort Knox, KY 40121
October 2002-October 2003
Created and implemented curriculum to accommodate all individual learning styles and
student comprehension levels. Worked with students with severe emotional and
behavioral disorders from challenging situations and backgrounds.
Developed classroom lesson plans to meet state and county requirements.
Assisted in the development and adherence of IEP and 504 plans for students with
learning and behavior problems.
Developed hands-on activities to enhance lesson understanding and peer-to-peer
collaboration.
Provided 1:1 assistance through after-school tutoring and mentoring sessions.
Communicated effectively with parents on student progress, including areas of strengths,
areas of weakness, and behavioral and emotional considerations.
Participated actively in all staff meetings, training, and teacher workshops.
Jones 5
Administrative Assistant
Manpower (Comcast Cable Company)
Laurel, MS 39440
January 2002-July 2002
Performed administrative and clerical duties.
coordinated the flow of information between executives and staff individuals.
Chemistry and Geometry Teacher/Substitute Teacher
North Hardin High School
Radcliff, KY 40160
August 2000-June 2001
Created lesson plans that would promote educational and developmental learning.
Supervised learning activities for over 135 students.
Executed disciplinary procedures
held conferences with parents to discuss academic and behavioral issues.
Provided individual instruction for students.
Enforced and upheld district, county, and state regulations.
Stocker
Fort Knox Commissary (DECA)
Fort Knox, KY 40121
February 1999-February 2000
Built promotional displays to attract customers to products and to increase products sales
Responsible for price changes and stocking merchandise.
Administrative Sales Assistant
West Communications
Killeen, TX 76543
January 1997-Febraury 1998
Addressed the concerns and needs of our customers.
Performed administrative duties (i.e. typing, filing, processing mail, and answered
phones.
participated in sales meetings, training programs, and conferences.
Processed customer orders and customer data.
Responsible for taking surveys regarding long distance service.
Jones 6
Sales Associate
AAFES Military Clothing Sales Store
Fort Hood, TX 76544
October 1996-February 1997
Assisted and addressed the needs of customers.
Staged sales material and developed merchandise presentations.
Monitored sales area.
References
1. Rayceil Oggs
Child and Youth Services Coordinator, Fort Knox, KY 40121; PHONE NUMBER AVAILABLE/8362;
EMAIL AVAILABLE
2. Eddie Ragland
Director of Fort Knox Middle School and Teen Program (Devers)
5543 Chaffee Ave, Fort Knox, KY 40121; PHONE NUMBER AVAILABLE/6904;
EMAIL AVAILABLE
3. Marcia Tackitch
Training and Curriculum Specialist with Fort Knox, KY Child Development Center
Bldg. 4250, Fort Knox, KY 40121; EMAIL AVAILABLE
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