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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPhone PHONE NUMBER AVAILABLEProfessional ExperienceFederal Express Inc. Murfreesboro TN. 12/2010-presentDOT Courier/Swing DriverResponsibilities and essential job functions include, but are not limited to the following: Receive cargo from incoming trucks by removing from truck by hand, or by using manual equipment such as hand truck or pallet jack, or by using forklift. Verify that proper documentation is attached. Sort cargo received by account or intended location, and store in proper location. Accurately label freight to destination. Develop and maintain excellent customer service to internal and external customers at all times. Assist in various warehouse maintenance tasks, including sweeping floors, putting equipment away, etc. Containerize, palletize, package, organize and stage freight in a neat and orderly manner for shipment. Upon arrival receive dock assignment, complete and sign appropriate paperwork.U.S. Census Chicago, IL 4/2010-7/2010Crew LeaderSupervised (12) enumerators and (2) crew leader assistants during field operations. Located space for training, and notified new employees of training locations, dates, and times.Implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance.Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data.Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work. Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision.Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules. Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties.Hewitt Associates Lincolnshire, IL. 9/2007-7/2008Customer Service AssociateWorks as part of a team that provides quality customer service by helping client candidates, employees, retirees, and others understand,work with, and use their HR plan(s) accurately and effectively. He or she acts as a liaison for the customer and works with him or her to resolvecomplex questions and issues arising from inbound calls, on-line secured requests from client employees and written requests from client employees and/or HR contacts. Handling Inbound Calls, Greet the caller/secure the call, Identify caller needs and plan resolution, Use appropriate tools to process transaction/resolve caller issues Document and close the call, Create workflow/case management follow upas needed, Making Outbound (Follow-up) Calls, Provide resolution/request information, Escalate/refer calls as appropriate, Document and close the call, Conduct Off-Phone Research/Projects, Review workflow/casemanagement documentation, Investigate issues, Interact with client/client team to resolve, Participate in Continuous Process Improvement ActivitiesBronzeville Chamber of Commerce Chicago, IL. 2007Assistant to President of Chamber of CommerceArrange meetings, office management, monthly informational events, CAPS events, plan events, maintain contracts, monthly report, and grants,attends meeting with the City of Chicago, answer phones, supervise volunteers under Chamber of Commerce, visits the business amongst the communities of the 2nd, 3rd, 4th, and 20th Ward.Diner's Club Intl (Corporate Office), Chicago, IL 11/2004 - 7/2006Administrative AssistantReceptionist/Project Assistant: Switchboard Operator, customer assistance, Internet guru, escorting clients to managers, sorting mail,printing, filing, keeping and filing HR records, entering data information in Access database.American Trans Air, Chicago, IL 2004-2005(Part-Time)Customer Service RepresentativeCommunicating with various clients making reservations to different origins and destinations. Supported the Exchange departments conducting to customersUnderwriter Laboratories, Northbrook, IL 2000 to 2002Administrative Assistant to EngineersAssistant to Engineers: Duties include photo assistant and report writing in various product categories communicate with clients, world-wide, regarding file revision issues or Variation Notices Variation Notice Co-coordinator for the section Experiences with STS, ITW-2K (forming known as Image Trax) EPP, TP2, and DMS Organize and file documents related to client or engineering projectsMOTOROLA, INC., Arlington Heights, IL 1992 to 1999Final Assembly Inspector/Tester/Analyzer 1994 to 1999Inspect all circuit boards and label, Input defect information into computer, Perform daily audits of circuit boards, Perform HP 3070 Automatic and Functional Test Calibrate HP Network AnalyzerMechanical Assembler 1993-1994Soldered and disordered wired components, Torque Gun Operator, Hand placed components and printed circuit boards, Performed screen-printing, Operated Automatic Fuji machine (surface mount machine), Operated Visual Inspection MachineElectrical Assemble 1992-1993Assemble subsystem boards by the use of robotics technology, Clip and shear printed circuit boards; Inspect printed circuit boardsMETHODE ELECTRONICS, Rolling Meadows, IL 1989 to 1992Assemble subcomponents for Patriot MissilePowder coding and de-mask powder codingInspect PC boards Perform shipping and receiving dutiesEDUCATION2000-Present Associates in Engineering, Wilbur Wright College,1984-1988 Calumet High School (Graduated with Honors)OTHER TRAINING/EXPERIENCELab Operations and Safety, Basic Principal, Quality Assurance, Project Management, CIS/PCS Inquiry, client Relations, ProductInvestigations, Business Negotiations, Report Writing, Time Management, PresentationSlides, Writing for Results, Hazardous Chemicals, Mathematic Concepts, Pre-Calculus, Intro to Electronics, Microcomputers, Speech 101, Psychology, Microsoft Excel, Word, Power Point, Access, & Lotus Notes, COBRA,FMLA, Medicare, DB, DC, HM and MPHRO plan knowledge, YBR, IVR, Navigator, YSA, HM, DB, DC, Total Rewards, Payroll, MPHRO tools/systems, Call flows, Imaging, Call Tracker, HRMS Systems, Benefits payments, annualenrollment, retirement, payrollTEMPORARY ASSIGNMENTS:EA Langenfeld through Randstad staffing agency Des Plaines, IL 8/2006Administrative AssistantCustomer assistance, sorting printing, filing, copying booklets for managers, input data in PDA files entering data information in Accessdatabase, taking minutes during conference calls and sending out to various managers and supervisors. Entering data in Microsoft Excel, booking flights, hotel, and car rental. Work with store client within the company to get important information out to them.Harcourt School Publisher 2003Office Administrative AssistantAnswering phones for over 25 employees, Communicating with clients world-wide, Administrative assistant to the sales department, typing information on mailing labels, data processing, Receptionist, greeting clients atfront desk, Provided back up support to publishing department and the presidentof company.DINER CLUB INTERNATIONAL, Chicago, IL 2003 Customer Service RepresentativeCompleted applications for processing DCI merchants including quality checks (checking applications for all information required to process application through DCI credit review process), Calling merchants for crucial and sensitive information needed to process application. Sending and receiving faxes. Cold calls to business for DCI acceptance, data entry, and qualification of business owners over the phone (obtaining Federal Tax ID# and gathering information for bank deposits), Performed special duties when requested. An assisted sales rep in daily office task was assigned the duty of monitoring sales reps. applications before they were submitted to credit department. |
