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Page 1 of 3Massey,Deborah AnnSr Rep-Tech Customer SvcTN Home WorkingMurfreesboroTennesseeUnited StatesPHONE NUMBER AVAILABLEWork ExperienceEmployer: VerizonJob Title: Coord-Tech Support IIStart Date: October 1, 2009End Date:Responsibilities and Key Accomplishments:Escalated tech issues with voice, data, equipment, systems, online issues, equipment ordering, & complete resolution of issues - equipment or system.Employer: Verizon WirelessJob Title: Coord-Tech Support IStart Date: March 12, 2007End Date:Responsibilities and Key Accomplishments:Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on- line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. Employer: Verizon WirelessJob Title: Coord-Tech Support IStart Date: March 12, 2007End Date:Responsibilities and Key Accomplishments:Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on- line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. Employer:Job Title: Sr Rep-Customer ServicePage 2 of 3Start Date: September 6, 2005End Date: March 11, 2007Responsibilities and Key Accomplishments:Employer:Job Title: Sr Rep-Customer ServiceStart Date: September 6, 2005End Date: March 11, 2007Responsibilities and Key Accomplishments:EducationCountry: United StatesEducation Level: Bachelor of Science (BS)Degree Status: GraduatedDate Acquired: January 2006Major: MarketingSchool: University of PhoenixCountry: United StatesEducation Level:Degree Status: GraduatedMajor: AccountingSchool: University of AlabamaLicenses and CertificationsDate Issued: December 18, 2009License/Certificate: MS Cert Desktop Support Techn Country: United StatesState:Renewal Required? NoExpiration Date:Renewal Date: December 18, 2009Description:License/Certification Number:Issuing Institute:Date Issued: September 8, 2009License/Certificate: Advanced Prof CertCountry: United StatesState:Renewal Required? NoExpiration Date:Renewal Date: September 8, 2009Description:License/Certification Number:Page 3 of 3Issuing Institute: CompTIADate Issued: September 8, 2009License/Certificate: A+Country: United StatesState:Renewal Required? NoExpiration Date:Renewal Date: September 8, 2009Description:License/Certification Number:Issuing Institute: Tech SkillsLanguagesEnglishMobilityOkay To Relocate? It dependsDetails: Depends on where and how much money is involved.