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Click here or scroll down to respond to this candidateCandidate's Name
1109 Red Hawk Way, Severn MD 21144 Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLE, EMAIL AVAILABLE SummaryOrderly and committed Administrative Assistant offering solid skills in customer relations and resilience to manage challenges of fast-paced Business environments. Bringing meticulous and decisive nature with sound judgment, good multitasking abilities and initiative-taking nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks. Skills: HSE regulations, Training/. Development, Advanced MS Office Suite knowledge. Business and Proposal writing. Documentation, Typing and Reporting. Sales plan implementation, Sorting and Resolving Discrepancy, Shipping and. Receiving, Multi-line phone systems, Spreadsheet development. Scheduling /Calenda management, Logistics Management and Automation, Memo preparation and Meeting Planning, Travel admi nitration and Admin Support. Database entry and Repot Analysis, Executive presentation development, Invoicing, and billing, Inventory Managing and office supplies.Experience:Shipper: Eaton Corporation, Beltsville, MD: 04/40/2022 to Present: Generate and print labels & package parts to customer specifications. Good knowledge of ERP/MRP software and other Supply Chain Management SystemSCM). Understand how to access & interpret info. from MFG-Pro and customer portals to process parts. Ensure shippable products are delivered to the appropriate DSQR station. Qualified to process certificate of conformance. Interact with different carrier such as FedEx, UPS, DHL & etc. Have adequate Knowledge of ERP/MRP which I utilize to carry out daily shipping and clerical work. Report out for late deliveries by way of End of Day Report & Date Change Log. Ensure safety and cleanliness of area through daily 5S+ Distribution Clerk: Alcon Laboratory Inc. Ekridge, MD 03/08/2021 to 03/31/2022. Pre-Shipping activities, Manage Inventory, requisitions, Custom Assembly Operations of Vision Surgical equipment including Laser technology with the use of Computers, Printers and Hand Scanners. Use ERP software and Warehouse SharePoint. Ensure Quality Control and Assurance while handling products. Carry out Inventory management and ensure timeliness in shipping of products. Inventory Management Control Associate: CarMax, Laurel, MD:10/12/2019 to Date (40+ Hours) Work on Automation: Compile and update Inventory list when necessary. Receive Inventory, check physical against what is in the system, Print Stock number bar codes, update lists Constantly interface with other departments when necessary and attend to requests with the use of Communications Equipments e.g First Phone, walkie Talkie, Computer and Telephone resulting in 97% product availability and positive customer feedback. Update on PDI and Upload data to relevant zones on automation system. Conduct First Quality Checks (FQC) Update ERO and consult with Workshop for Maryland State Inspections (MSI)when necessary. Also coordinate all reconditioning issues and consult with relevant department. Manage Customer and Demo Car request from Service department and Sales Operations. Ensure proper prep of products or Inventory before handing over to customers. Ensured Inventory control needs were consistently met by improving and developing inventory management process and procedures; Analyze Logistic data, identified supply -chain issues, recommended resolution, improved procedures and presented key information and though review of report data. Balance workflow across maintenance work centers to improve bench stock efficiency, reducing inventory carrying cost and not exceeding dollar threshold amount 100%. Conduct other clerical and Safety related duties to ensure Total Quality Management and Iconic Customer Satisfaction. Sales Associate; Home Depot, South Annapolis, MD, USA Annapolis, MD :10/29/2014 to 07/20/2020 Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Retained product, service, and company. policy knowledge to serve as resource for both coworkers and customers. Arranged new merchandise with signage and appealing displays to. encourage customer sales and move overstock items. Helped average of 55 customers per day by responding to inquiries and locating products. Processed orders through system and coordinated product deliveries. Offered product and service consultations and employed upselling techniques Assisted customers by finding needed specialized items and checking inventory for items at other locations. Demonstrated products to customers, discussed features and redirected objections to capture sales. Communicated with customers about new Product or Service offerings, including policies, restrictions, and refund policiesLead FC/Shipping Clerk: Amazon Stirling FC, Global Plaza, Virginia, USA: 09/12/2016 to 04/01/2019 (50 Hours): Performing production duties and assisting Area Managers with the daily management of the department. Supervises, leads, assesses, monitor operational activities by performing the following: Schedule, Track Labor and assign duties to FC Associates in the sortation and shipping outbound department. Responsible for outbound shipping duties with the use of Virtual Automation Transportation Management System. Perform Yard Audits and use YMS to schedule, virtually attach, load and release truck loads from UPS, USPS, DHL, FEDEX, Amazon and other clients. Perform TDR, Prepare, Create bar codes, sign and issue Bill of Lading before Truck Departure. Constantly monitor process physically and virtually on computer to ensure quality from beginning to the end. Ensure a safe working environment including 5S at all time. Receive phone calls and communicate through email correspondence with clients concerning pick up time and other transportation case management issues like delays, no shows, and other issues. Perform other clerical duties. Ensure early resolutions and complete all end duty reports to the Area Manager/Operations Manager.-Facility Manager 04/2011 to 05/2014 Provast Limited. Shell Nigeria Warri, Delta: 60 Hrs./Week Created communication strategies to meet client objectives. Wrote scopes, requirements. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Monitored multiple databases to keep track of all company inventory. Planned and executed preventive and reactive maintenance projects. Wrote agendas and notes and sent out automatic notifications for upcoming meetings. Successfully led key projects which resulted in positive and commendable response. Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. Supported Management in operational improvements and resolution of critical utility problems to deliver top-notch customer service Managed resources efficiently and in a safe manner while surpassing set targets by 30% over a two- year period Proactively identified and solved complex problems impacting operations management and business direction Administrative Support/Company Site Rep 01/2005 to 03/2010 Shell Nigeria Infrastructure Dept Forcados Terminal-50Hours Engage in Contract Pre-mobilization, Contract Management and Close out. Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Requisitioned office supplies, assisted in payroll, performed record keeping, and tracked timecards for all departmental office employees. Verified and logged deadlines in response to daily inquiries and requests. Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products. Spearheaded special projects and efficiently carried out effective problem- solving. Supported Contract Holder/Manager by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments. Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements. Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence. Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in my department and other Interface departments. Elevated customer satisfaction ratings by resolving issues for speedy resolution. Liaised between internal and external stakeholders, providing updated project status and performance reports. Managed and adjusted personnel scheduling for 120 staff, monitoring resource allocation to provide optimal coverage and service. Manage Catering, Housekeeping, Waste Management, Landscape, Utility and HSE. Ensure proper documentation, tracking and early close out of issues. Get customer feedbacks, analyze, and cascade to management with possible proposals for improvement. Initiate, participate in Weekly and quarterly joint Inspections/MFI in line with relevant regulatory/ ISO policiesAssistant Operations Manager 01/2001 to 12/2003 Genesis Group Port Harcourt, Nigeria Port Harcourt, Rivers Education and Training: Master In Energy and Petroleum Economics 2009 Delta State University Abraka, Nigeria Post Graduate Diploma: Petroleum Economics 2000 Delta State University Abraka, Nigeria Bachelor of Science: Hotel Management 1984 Federal Polytechnic Bauchi, Nigeria High School Diploma1978 Mt St Gabriel Secondary School Makurdi, Benue State, Nigeria Accomplishments: Process Improvement Created new departmental procedures manual. Assessed organizational training needs Protective Services. Applied safety procedures and policies as outlined in Department Safety Manual. Competitive Analysis. Performed competitive analysis to make recommendations for future company growth CertificationsEnhanced Contract Management (ECM 1, 2003), Shell Nigeria Edjebar Learning Village, Warri, Nigeria Shell Level Three Health Safety and Environment Course (Nigerian Institute of Safety Professionals)- 2012. Facility Maintenance and Operations Course- (Nigeria) -2011, 2012OSHA/American Safety Council 30 HRS General Industry Hazard Recognition Course- May 2020 |
