| Candidate Information | | Title | Customer Service Representative | | Target Location | US-VA-Richmond | | Phone | Available with paid plan |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateCTenishaCantrellPHONE NUMBER AVAILABLEcantrelltenisha1@gmail.comHuntington, Wv 25705SUMMARYDedicated customer service rep with [4] years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Responsive Customer Service Cashier bringing [Area of expertise] and [Area of expertise] talents. Skilled in receiving and processing payments by cash, check, credit card and automatic debit. Highly skilled in operating scanners, cash registers and calculators to generate accurate product prices.Motivated [Job Title] with [Number]-year track record of success in providing exceptional service and sales support. Offering superior [Skill] and [Skill] abilities. Strong team player committed to assisting co-workers and management with all activities necessary for store success.Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.Articulate Customer Service Cashier ready for a new position where first-rate customer service and cash management skills can be properly utilized. Dedicated to ensuring each customer has a positive and pleasant experience.SKILLSCRMProduct KnowledgeSales and PromotionsMoney ManagementCustomer ServiceTraining and mentoringCustomer assistanceCash drawer balancingCustomer seatingCash register operationCredit and cash transactionsReturns and exchangesCoin countingIssue resolutionCash managementEXPERIENCECashier/ Customer ServiceHuntington, WvMcDonald's / May 2021 to CurrentGreeted customers and responded to informational requests. Redeemed coupons and cross-sold products to maintain customer satisfaction levels. Maintained cleanliness and presentation of stock room and production floor. Refilled and rotated items on shelves to maintain well-stocked inventory. Greeted customers promptly and responded to questions. Maintained work area in clean and neat manner.Counted and balanced cashier drawers.Cleaned and stocked front end areas, including register changing tapes and ribbons. Complied with cash handling procedures to meet regional cashier variance policy. Welcomed customers, offering assistance to help find store items. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Processed customer payments quickly and returned exact change and receipts. Built and maintained productive relationships with employees. Managed cashier shifts and breaks.Kept check-out areas clean, organized, and well-stocked to maintain attractive store. Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.Scanned items quickly to keep lines moving and reduce overall wait time. Resolved issues with cash registers, card scanners and printers. Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.Stayed up to date on current item discounts to support promotions. Counted product stock to maintain inventory records. Resolved customer complaints and escalated worsening concerns for remediation. Prepared special orders for shipment.Monitored exits for security issues.Prepared food, including [Type], [Type] and [Type] items. Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.Distributed new merchandise efficiently to different departments. Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].Customer Service RepresentativeHuntington, WvGC Services Call Center/ Sep 2019 to May 2021Documented conversations with customers to track requests, problems and solutions. Fielded customer complaints and queries, fast-tracking them for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Assessed customer account information to determine current issues and potential solutions.Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Escalated customer concerns, store issues and inventory requirements to supervisors. Remained constantly aware of customer activity to ensure safe and secure shopping environment.Recommended improvements to products and services to mitigate complaints. Set up and activated customer accounts.Reviewed account and service histories to identify trends and issues. Interviewed customers regarding [Type] issues and reported feedback to management team.Exceeded company productivity standards on consistent basis. EDUCATION AND TRAININGHigh School DiplomaJames Madison High School Jul 2018Huntington, Wv |
