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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryDedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and efficient with 7 years of experience supporting top-tier executives in finance, sales, and accounting. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities. Eager to learn with aptitude for applying new knowledge with skill and efficiency.EXPERIENCENOV 2021 - CURRENTPHARMACY TECHNICIAN, CVS - Windsor Mill, MDCommunicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.Answered incoming phone calls and addressed questions from customers and healthcare providers.Verified patient data and billing information to discover and resolve erroneous bills due to system errors.Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems and locating items.Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.AUG 2021 JAN 2022BOWLING MANAGER, Round one entertainment Towson, MDRecruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.Created and implemented aggressive action plans to address pressing cost control needs.Demonstrated exceptional knowledge of process optimization in relation to profit and loss.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.MAY 2021 SEP 2021ASSOCIATE, Walmart Ellicott City, MDChecked cut length frequently for deviations in cut length specs.Applied safety equipment, kill switches and pinch points to machinery.Made steel form parts using various cutting equipment and welded part together per specifications.Implemented daily operating procedures to keep the store clean, stocked, and well-organized.Created and led sales promotions and advertising strategies to boost profits and bring in new customers.Maintained clean, stocked and organized store by streamlining daily operations and introducing new procedures.NOV 2020 APR 2021CASHIER, McDonalds - Windsor Mill, MDWorked closely with shift manager to solve problems and handle customer concerns.Operated cash register for cash, check and credit card transactions with excellent accuracy levels.Worked flexible schedule and extra shifts to meet business needs.Collected and authorized payments of guests.Conducted inventory counts by adding each item in stock and documenting in computer system.JUN 2020 OCT 2020CASHIER, CVS Windsor Mill, MDPromoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.Maintained current knowledge of store promotions and highlighted sales to customers.Conducted inventory counts by adding each item in stock and documenting in computer system.APR 2017 MAR 2020HOT SKATES, Woodlawn, MDInteracted with guests to obtain positive or negative feedback and constructively apply information.Achieved objectives in sales, costs, employee retention, food quality, cleanliness, and sanitation to maintain guest satisfaction and high-quality customer service.Addressed customer behavior or complaints head-on to maintain smooth and professional operations.Issued complimentary rooms, meals, and discounts to keep players at property and satisfied for maximum betting.Satisfied VIP clients with complimentary benefits to encourage continued gameplay.EDUCATIONAUG 2017 JUN 2020DIPLOMA, Woodlawn High for EngineeringAwarded National Junior Society all four yearsMember AVID (Advanced Via Individual Determination)Elected Captain of School Volleyball team for four yearsGPA 3.7AUG 2020 JUN 2025BACHELOR OF HEALTH SCIENCE, Frostburg UniversityMajor: Athletic TrainingReceived Through the looking glass ScholarshipSKILLSPatient Profile SetupRecordkeeping and DocumentationAnswering and Routing CallTime ManagementMicrosoft OfficeResolving ComplaintsAnalytical ThinkingConfidentiality PracticesData AnalysisStaff LeadershipCustomer Identification ChecksTeam LeadershipReliable and ResponsibleAdaptable and FlexibleDecision Making |
