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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service Specialist EMAIL AVAILABLE
PHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceDecision OneReceiving ClerkJanuary 2022 to February 2022Unload trucks checked in merchandise to be repaired for US Bank and Huntington Bank.BriskheatInventory Control SpecialistFebruary 2022 to March 2022Maintained inventory of supplies and filled orders as requested ,ordered needed supplies.Communication Design Test, Inc.(CDTI)Material Handler
November 2020 to January 2022Worked in Quality Control (QC)Department and helpedClean, Repair and prepare for shipping cable boxes for Spectrum, using power tools and RF Scanner.Customer Service RepresentativeMaxim Healthcare (United Health Group Optum Rx.)August 2018 to March 2019Make outbound calls to patients regarding Durable Medical Equipment (DME) to insure they still possessed the equipment and it is working properly and inquire if they needed any supplies. Received inbound calls from patients requesting supplies, transportation, verify benefits, check eligibility and resolved complaints.Worked with vendors to verify delivery of equipment and processed invoices after the equipment was delivered.
Customer Service RepresentativeCentene/Buckeye Health Plan - Columbus, OHMarch 2018 to June 2018Handling multi line phones for Member Services to assist members, providers and client representatives. Analyzing problems brought forth during phone inquiry and applying an appropriate resolution. Work with Analyst and other departments to research problems. Establishing and maintaining professional rapport with clients and providers (physicians and hospitals). Assist with locating a healthcare provider in their plan/area, enroll or renew coverage, arrange transportation to and from appointments, take complaints regarding service and billing, check eligibility and current PCP, utilizing multiple database systems.Customer Service RepresentativeAutomated Health System - Columbus, OH September 2015 to June 2017Answering phones for the Medicaid Hotline to enroll or renew consumers into a healthcare provider. Help the consumer to locate healthcare services within their plan and neighborhood.Customer Service Specialist 1The Ohio Department of Health March 1989 to January 2014(Public Information Section)
Answered inquiries from the public in person and over the telephone, tracked, stored and disposed of confidential documents, scheduled conference rooms, opened and sorted mail, logged mail, coded and delivered checks, transcribed meeting minutes and filed.
Communicated with supervisors, peers or subordinates by providing information to supervisors, co-workers and subordinates by telephone, in written form, e-mail or in person.
Made decisions and solved problems by analyzing information provided and evaluated results to help choose the best solution and solve problems.
Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Previous job responsibilities included Word Processor 1 and Word Processor 2.Word Processor/Document SpecialistNational Capital Systems1988 to 1989Gathered, registered and arranged the materials to be typed.
Typed correspondence, reports, text and other written material from rough drafts, corrected copies of previous versions using a computer, word processor or typewriter.Shipping and Receiving Clerk/DriverThe Capital Wholesale Drug Company1980 to 1988Received and checked in shipments of pharmaceuticals and sundries for distribution to local and out of town pharmacies and hospitals.
Determined method of shipment by utilizing knowledge of shipping procedures, routes and rates.
Unpacked and examined incoming shipments, rejected damaged items, recorded shortages and corresponded with shipper to rectify damages and shortages.EducationEast High School - Columbus, OHThe Lawton SchoolSkillsMicrosoft Word, Microsoft Excel, Microsoft Outlook, Customer Service, Call Center, CSR, CRM, MITSAdditional Skills Aspen
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