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Click here or scroll down to respond to this candidateHighly motivated, dependable, resourceful Customer Service/ Administrative Professional who believes that a satisfied customer is the cornerstone of excellence. With over ten years of experience providing high quality customer support in a busy retail environment. Ive internalized the abilities to build productive customer relationships, multitask, set priorities, meet deadlines, resolve complex issues, adapt to new situations, and safeguard customer loyalty. Knowledgeable of MS Suite, AS/400, and Signs Plus. Strong interpersonal, team, written and verbal communication skills.EXPERIENCECandidate's Name 2021 to PresentDocument SpecialistResponsible for scanning vehicle titles in the computer systemUpdate vehicle titles into the computer system, via Carma softwareCopy vehicle title information into a Google spreadsheet and Accutrac softwareCreate labels for vehicle titles to prepare for filing.Walgreens Tempe. AZ March 2019 to March 2021Chicago, IL August 2007 to December 2011Customer Service AssociateReceive recognition for raising the most funds for various organizationsAnswer phone and route calls to appropriate personnelResponsible for Point of Sales (POS) operation including cash handling, check processing, debit card and credit card transactionsStore Team LeadAwarded top seller for six monthsTrained new employees as lead cashier on register operationManaged opening and closing of store; including system start ups and cash handlingFacilitated customer needs to guests and cashiers including transaction voids, refunds, exchanges, cash drops from the Point of Sales (POS) terminal to the safe, and provide change as neededCoordinated inventory maintenance and upkeepUpdated price displays to ensure compliance with local area regulationsAddus HomeCare Chicago, IL March 2018 to May 2019January 2012 to March 2015Home Care AideAnswered clients telephone and took messages when neededAssisted with opening and sorting clients incoming mail, answering her correspondence, and prepare clients outgoing mailProvided additional services as needed for the client, such as laundry, mending, and running errandsOperated photocopier, facsimile machine, voicemail system, and personal computerPrepared food service needs as required at time of clients home visit, as well as planning and completing future meal requirementsHelped client manage her calendar and arrange her appointmentsEnhanced the clients life by providing nonmedical services, including personal care and companionshipPrioritized and organized activities required to maintain a clean home for the client, which encompassed all rooms of the homeTyped, formatted, proofread, and edited correspondence and other documents from notes using the computerMacys Chicago, IL July 2012 to March 2019tShoe ExpeditorAs part of the sales team, utilized Enterprise Locator System to locate, deliver shoes, and fulfill shoe orders efficiently for selling associates.Ensured the integrity of shoe inventory through accurate scanningResponsible for daily cycle count and audit to ensure that floor sample shoes are on displayParticipated in placing new merchandise by sorting and determining the proper locationSales AssociateAwarded prize for selling the most Glamorama Packs for the part time associates in the entire districtConsistently one of the stores top performers in cause marketingCommunicated with employees and customers to answer questions, explain information, and address complaintsTyped in confidential information into the system to open new accounts for customersProcessed orders via computer to send merchandise to customersAnswered phone and directed calls to the appropriate partyResponsible for Point of Sales (POS) operation including processing payments, applying coupons, and entering promotional codesVOLUNTEERLiberty Baptist Church Chicago, IL January 2002 to February 2014SecretaryDocumented meeting minutes for the Sanctuary Choir and the Queen Esther Club, and managed attendance countHandled collection and accounting of donations from the Sanctuary Choirs group #1 and Sunday School Mary Standifer ClassEDUCATIONBachelor of Business Administration DegreeConcentration: ManagementRobert Morris University Chicago, ILVice President/Co=President: Alpha Beta Gamma Honor Society, 3.49/4.00 GPA |
