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Candidate's Name
Street Address  Callow Forest DrCharlotte, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCE:09/18/2008- 06/15/2018Express-scripts Accredo Work@homePatient Care AdvocateInbound/Outbound calls from home to assist Patients in receiving medications on time.Contacted Physicians offices for prescription renewal and address vitrification and etc.Educated Patients on account balance, plan benefits, co-payment, and order statusProcessed and tracked Patient orders.07/2007- 09/18/2008Sprint PCS Charlotte, NCCustomer Care Rep /Sales AssociateRehire ( see PHONE NUMBER AVAILABLE Sprint PCS job description below) 09//2006- 12/10/2012Independent contractor: Work At Home Agent Atlanta, GA Customer Care Rep. /Sales AssociateResponsible for up selling customers on various productsWork at home taking inbound call for various companiesSetup AccountsProcessing and Tracking orders03/2006- 11/2006Focus: Temp. Agency (Network Communication) Atlanta, GA Communications SpecialistAnswer, 300 - 500 direct incoming emergency and non-emergency calls from the public and for the Emory enterprise.Maintain accurate records for a variety of call services including answering services, messaging and paging systems.Serve as answering service/messaging for PhysiciansProvide basic technical support for pagers12/2002- 12/2005Sprint PCS Charlotte, NCCustomer Care Rep./Sales AssociateResponsible for all inbound calls in a high call volume environment taking 100 to 150 calls dailyActivate phonesTechnical supportSetup accountsResponsible for up selling customers on all of Sprints products and services.Accountable for daily and monthly quotas.Responded to billing inquiries and empathizing with customer needs.Responsible for trouble shooting phone issues and ordered phones using data base.Noted accounts and e-mail supervisor of account change and adjustments. 12/1997- 12/2002Belden Electronics Fort Mill, SCDepartment CoordinatorCoordinated the scheduling of jobs with the Master SchedulerResolved technical issues over the phone with suppliers and customersAssisted employees in applying the required specifications to products manufactured within the assigned departmentResponded to sales inquiries and expedites from Plant ManagersCoordinated the operation of assigned departments in the short-term absence of the Department Manager or SupervisorEDUCATION:York Technical College 2001- 2003Studies toward Network Administration degreeREFERENCES:Victoria Stevenson Lash Group PHONE NUMBER AVAILABLEKatrina Lynch Divine Touch Media PHONE NUMBER AVAILABLEShawn Miller City of Charlotte PHONE NUMBER AVAILABLE/pre>