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Title Customer Service Remote
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Candidate's Name
Senior Director of RetailEMAIL AVAILABLE  LinkedInPHONE NUMBER AVAILABLEQualificationsSummaryDedicated and results-driven executive highly skilled at implementing retail operations, process and team development. Consistent history of ensuring strong ROI and market share acquisition by partnering with corporate executives, divisional heads, design teams and store line management/associate teams. Outside of the box self-starter. Organizational change maker who thrives and succeeds in challenging markets, surpassing goals, and ensuring superior store line execution. Keen negotiator who ensures brands bottom line goals fully actualized. A natural leader with excellent communication skills and the ability to partner cross-functionally across the organization.P&L ManagementMulti-Unit ManagementCorporate InterfaceVM TrainingTeam BuilderDigital MarketingSocial Media AnalysisVM PlanningROI AnalysisMarket AnalysisPipeline BuilderVM ExecutionCareerExperienceCentric Brands, Global Brands, Li & Fung, Fishman & Tobin 2007 to 2020New York, New YorkSenior Director of Retail & Store PlanningDeveloped and managed retail account/store merchandising organization in US/Canada for $90M mens/womens/childrens divisions.(20+ US/Canada district managers/store teams 100 specialists and 500+ store associates)Accounts  Macy's, Bloomingdale's, Nordstroms, Hudson Bays, Belk, JC Penny, and brand specialty stores  (1000 dept. store doors and 155 multi-unit specialty stores)Brands - Tommy, Calvin Klein, Buffalo, Nautica, Sean John, Izod, and Under ArmorCreated/executed Centric Mens/Kids/Womens yearly retail VM guidelines/playbooks/plan-o-grams.Managed all Mens/Kids store planning/visual functions for all national accounts.Developed country-wide web based seasonal training process saving 100K yearly.Managed all HR hiring process for Retail Development managers/specialists/associates.Created and launched Centric Brands Mens/Kids web-based reporting platform simplifying reports.Developed market trend, revenue, and inventory management analyses on platform.Developed quantitative sales analysis on platform illustrating ROI for VM division.Posted +5% annual TY vs LY sales/stock yearly increase and margin improvement.Developed market trend, revenue, and inventory management analyses on platform.Managed program P&L/budget, ensuring profitability and adequate divisional coverage.Created divisional management layers ensuring managerial next steps for program associates.Created US/Canada program internship ensuring trained talent pool as needs of business dictateBDS Marketing, LLC - Retail Marketing/Merchandising Firm 2003 to 2007Irvine, CANational Retail Program DirectorDirected all apparel merchandising programs/personnel including program managers, administrative personnel, and store line support teams ($50 M combined volume)Brands  XOXO, DKNY Kids, Burberry Kids, PUMA Mens/Womens, Carhart, GEOX and several independent merchandise launches.Accounts  Macys, Bloomingdales, Nordstroms, Belk, Lord & Taylor, and all multi-unit specialty storesChief clients contact for all apparel clients ensuring superior execution and satisfaction.Managed district managers, coverage schematics and transitional plans based on volume and needs of each business unit.Developed and executed account focused training on corporate and regionally focused visual merchandising standards.Responsible for all hiring and review processes along with P&L budget responsibility for all apparel division contracts with +5% sales/margin increase year over year.Negotiated new and existing program contracts yearly with Apparel President.Women's Nautica Jeans Company 2000-2003New York, NYNational Program ManagerDeveloped Nautica Women's wholesale/retail RC program (in Macys/Bloomingdales/Dillards)from 4 to 10 RCs and an annual budget of 500K+Managed P&L productivity under the guidance of VP Retail Development; ensuring budgetary plans were achieved/exceededRCs all hired from my active retail coordinator contact networkCreated RC training materials, including seasonal look books register guides, ensuring RCs and store management/associates properly trained and executing divisional merchandising prioritiesDeveloped regional to corporate communication structure to highlight opportunities/issuesTommy Hilfiger 1994-2000New York, NYNortheast Regional ManagerBegan Tommy career as Long Island Retail Coordinator (1994) with daily responsibility for 20 Tommy Hilfiger shops/stores in regionDaily responsibility for staffing, sales training, merchandising and P &LExcelled as LI RC and was promoted to NY Metro District Manager (1995)Continued responsibility for 5 stores while adding managerial responsibilities for 4 other retail coordinators and regions (50 stores/shops)Managerial role for the proper store/shop execution, growth, and development of 5 retail coordinators and their teamsPerry Ellis International 1993-1994Merchandise CoordinatorNew York City, NYMacys Herald Square 1992-1993Department Manager/Start Team - Managerial ProgramNew York City, NYTommy Hilfiger 1991-1992Shop/Store ManagerWest Farms, ConnecticutEducationB.S. in History, Political Science, SociologyThe College of Saint Rose, Albany, NYCornell  Digital Marketing Certification, December 21Udemy  The Complete Digital Marketing Landscape, November 21

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