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Click here or scroll down to respond to this candidateCAREER OBJECTIVECandidate's Name
Results-oriented professional with 18.5+ years of experienceand a proven knowledge of customer satisfaction, customerEMAIL AVAILABLE service, and conflict resolution. Aiming to leverage my skills tosuccessfully fill the cxLoyalty Customer Travel role at yourPHONE NUMBER AVAILABLEcompany.Arlington, Texas, 76006EXPERIENCEEDUCATIONCOLLECTION AGENTPREPARING PEOPLE BARBER COLLEGEAdecco Staffing agency, Wilson, NC / Jan 2022 - Jun 2022Dallas, TXBarbering license Cosmetology Business Located and monitored overdue accounts, using(Jul 2018) computers and variety of automated systems. Arranged for debt repayment and established repaymentEL CENTRO COMMUNITY COLLEGE schedules, based on customers' financial situations.DALLAS, TX Traced delinquent customers to new addresses byinquiring at post offices, telephone companies, creditCompleted coursework towards Associatebureaus, or through questioning of neighbors.in Science (A.S.) Sociology (Aug 1993) Received payments and post amounts paid to customerSKYLINE HIGH SCHOOL accounts.Dallas, TX Negotiated credit extensions when necessary.High School Diploma (May 1992) MORTGAGE SPECIALISTIron mountain, DALLAS, TX / May 2021 - Jan 2022 Obtained and compiled copies of loan applicants' creditADDITIONAL SKILLS histories, corporate financial statements and otherPersuasive Negotiations financial information.FDCPA Compliance Updated credit and loan files. Stayed abreast of new types of loans, financial services andCall Center Processes products to better meet customers' needs.Credit and Collections Authorized and signed mail collection letters. Contacted borrowers with delinquent accounts to obtainPleasant Telephone Demeanorpayment in full or to negotiate repayment plans. Conferred with underwriters to resolve mortgageapplication problems.CERTIFICATIONS Contacted applicants or creditors to resolve questionsabout applications or to assist with completion ofCosmetology licensepaperwork. Prepared reports to send to customers whose accountswere delinquent and forward irreconcilable accounts forcollector action.BARBERNice Touch Barber, DALLAS, TX / Aug 2018 - May 2021 Suggested treatments to alleviate hair problems. Cleaned workstations and swept floors. Cut and trimmed hair according to clients' instructions orcurrent hairstyles, using clippers, combs, hand-held blowdriers, and scissors. Informed of latest styles and hair care techniques. Applied lather and shaved beards or neck and temple haircontours, using razors. Recorded services provided on cashiers' tickets andreceived payment from customers. Sterilized scissors, combs, clippers and other instruments. Used special chemical solutions and equipment. Draped and pinned protective cloths around customers'shoulders. Questioned patrons regarding desired services and haircutstyles.COLLECTION/ REPO AGENTInTouch Credit Union, Plano, TX / Feb 2015 - Jun 2017 Received payments and post amounts paid to customeraccounts. Advised customers of necessary actions and strategies fordebt repayment. Notified credit departments, order merchandiserepossession and service disconnection and turned overaccount records to attorneys when customers failed torespond to collection attempts. Arranged for debt repayment and established repaymentschedules, based on customers' financial situations. Located and monitored overdue accounts, usingcomputers and variety of automated systems. Traced delinquent customers to new addresses byinquiring at post offices, telephone companies, creditbureaus, or through questioning of neighbors. Conferred with customers by telephone or in-person todetermine reasons for overdue payments and to reviewterms of sales, service, or credit contracts. Negotiated credit extensions when necessary. Collaborated with departmental leaders to establishorganizational goals, strategic plans and objectives. Responded quickly to meet customer needs and resolveproblems.MORTGAGE/ CSR/COLLECTION AGENT WFHCitibank, Las Colinas, TX / Mar 2003 - May 2015 Utilized automated systems to log and retrieve callinformation. Greeted customers by name and displayed respectfulattitude, helping develop rapport with customer base andbuild lasting relationships. Maintained knowledge of company products to providehelpful suggestions and recommendations to customers. Developed and maintained working knowledge of internalpolicies, procedures and services to appropriately addresscustomer issues. Referred unresolved customer grievances to designateddepartments Made appropriate account corrections to resolve customerproblems. Presented loan and repayment schedules to customers. Accounted to determine whether payments were made ontime and that other loan terms were being followed. Accepted payment on accounts. Collaborated with departmental leaders to establishorganizational goals, strategic plans and objectives. Consulted with customers to resolve complaints andverified financial and credit transactions. Collected payments on delinquent accounts. |
