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Click here or scroll down to respond to this candidateCandidate's Name
2 Glen WayNottingham, Md Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo obtain a position in the human services field that will allow me to implement my skills in employee training, employee recruitment, and customer relations.Employment ExperienceCase Manager- Office of Long-Term CareMaryland Department of Human ServicesJanuary 2020-PresentInterview/screen customers by analyzing verifications, interpreting, and applying program knowledge of federal and State regulationsMaintain and monitor caseload to ensure timely services to cussing accordance with federal and state regulationsMaintain a working knowledge of all federal and state regulations, policies, and proceduresFamily Investment Administration Case ManagerMaryland Department of Social/Human ServicesMay 2014-January 2020Determine eligibility for multiple Family Investment Administration programs in a local department of social services.Interview customers to explain program requirements and optionsMonitor customer progress and use of assistanceCustomer Account ExecutiveComcastJuly 2012-May 2014Received inbound calls from customers selling all Comcast services; cable, internet, and phoneRetain customers who request to disconnect or downgrade services by working with customers to offer the products and services that meet customer needsResponded to various customer inquiries related to products and services, billing, and general company policies, and to act responsibly in both the customer's and the company's best interestMeets goals consistently for adherence and salesEducationAssociate of Applied Business in Business Management/ Human Resources Management, Eastern Gateway Community CollegeOverall GPA 3.89/4.0Member, Phi Theta Kappa Honor SocietyMember, Honor Society FoundationBachelor of Science, Political Science, Saint Vincent College, 1995Overall GPA 3.1/4.0High School Diploma, Pocomoke High School,1991Overall GPA 3.2/4.0CertificationsCertificate of Completion, Human Resources Management, Eastern Gateway Community College June 2022Community ServiceUnion Representative, AFSCME, January 2016-PresentOrdained Pastor, April 2001-PresentEmployee Mentor, Department of Social Services, 2017-2018References*Available Upon Request* |
