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Click here or scroll down to respond to this candidateERTHA
STONE PROFESSIONAL SUMMARY
I was born in England and educated there also, I love to
CUSTOMER SERVICE
challenge myself with new things and then try to master
REPRESENTATIVE them.
I was moved to a school for gifted girls at the age of 14 and
was eager to learn as much as my mind could handle.
wolverhampton62@yaho I love to stay active and even though I am older now those
o.com days seem like yesterday to me, still ready and willing to
learn.
PHONE NUMBER AVAILABLE
I am very passionate and dependable, reliable and hard
working.
Worcester, MA 01609
Online Digital Resume
SKILLS WORK HISTORY
Midwife - certificate of Rcapsolutions, Inc. - Triage/Raft Specalist
completion of Course Worcester, MA 05/2021 - 06/2022
Certificate for CPR Respond to incoming calls, emails and faxes, client and
First Aid Landlords call for status and duration of application
Preventive Healthcare process.
Diet and Nutrition Also inquire if their documents have been received and if
we need anymore information regarding their application.
Their application is uploaded through the central portal
EDUCATION system and all documents received are also registered in
our CMS system.
Bilston College The date their application was received how many are in
Bilston West Midland England the household, their income, crisis situation and the
No Degree: Nursing number of months they missed payment of rent and the
Continuing education in rent amount.
Nursing but did not Each applicant is assigned to a Program Manager for
graduate process.
Their application is also cross checked for duplicate
Bilston College
application and recent funds received.
Bilston West Midland England
No Degree: Animals Cats, Worcester Housing Authority - Principle Clerk
Dogs And Small Pets Worcester, MA 12/2005 - 02/2021
Awarded Apprentice award Process tenant's monthly recertification, each tenant
- worked under supervision enrolled in the Section (8) program is required to
of a Vetanarian. participant in their annual recertification to make sure they
are still eligible for the program.
Bilston College Each clerk is given a list of tenant's names that they are
Bilston West Midland England responsible to process, the process begins with pulling files,
07/1986
sending out emails, corresponds and making telephone call
Associate of Applied to the tenants, landlord, employers and Government
Science: Business Studies programs ( DTA/ Snap) (SSI/SSP) (pension 401K, family
Continuing education in contributions and unemployment benefits).
Wolverhampton England All documents requested must be received and information
must be current.
Bilston College
Also needed are Bank accounts and any Investments the
Bilston West Midland England
tenant may receive.
06/1984
The process is complete when all documents have been
Associate of Arts: Plant received and given to the Program Representatives.
Biology, Human Biology,
English Language Unum Life Insurance Group - Customer Service Specialist
Completed professional Worcester, MA 06/1998 - 12/2005
development in Flower Process New Business applications, IRA, and Pension plans
arrangement and Annuity.
Plant studies Respond to telephone calls from clients process requests
like increase and decrease in their contributions,
Wolverhampton School For distributions and income tax year changes.
Gifted Girls We also process wire transfers and checks going out to the
Wolverhampton England clients.
08/1980 Our funds that are received must be balanced by the end of
High School Diploma the work day. If changes are made to their financial
Awarded Highest Honor and products we must recalculate their premiums only if the
accomplishments change affects their monthly payments. These changes are
also recorded into the department spreadsheet on an Excel
and Microsoft.
Allmerica Financial Insurance Group - Senior Customer
Service Advocate
Worcester, MA 10/1997 - 02/1998
Work closely with the New York Stock Exchange, Process
Life Insurance (Whole Life,Term Life and Variable Life) also
401K, IRA, Roth IRA Pensions and Annuity Fixed and
Variable, Stocks, Binds and Mutual Funds.
We also had to access the Criminal Database (MIB) and
limited access to medical records.
We had multiple classes on Insurance and Financial
Products, updated laws and changes to policies and
retirement plans in the Northeast states including New York
and California.
Paul Revere Insurance Company - Virtual Customer
Service Representative
Worcester, MA 05/1990 - 04/1997
Provide customer service to clients and co-workers, assist in
the department call center responding to various calls
relating to mail and distributions and payments. Handling
client that are upset or do not understand a mailing that
went out and they were one of the recipients.
Making sure their address and telephone numbers are
current and correct.
Also Account balancing, correspondence distribution, data
entry, photocopying large files and assisting with incoming
and outgoing mail.
Assisting the Law department with large case loads,
depositions, redacting and preparing files for court.
Government - Project Improvement - Environmental
Supervisor
Wolverhampton , England 06/1982 - 09/1986
Managed a team of twelve employees, collecting job
location and assign each employee their task for each day.
All employees must work efficiently and made sure all tools
were maintained and accountable, this keeps costs low and
organized, so the team works together and provide the best
quality improving their landscape and tree and limbs are
manicured properly.
Made sure all clients were satisfied with the work done.
JEWELRY MAKING, KNITTING AND BRAIDING
HAIR
I make a lot of bracelets, necklace, earrings and anklets
some I give as gifts and some I sell.
I love to knit for babies boots , blankets and scarfs, hats
and booties for adults.
I braid hair in many different styles box braids, cane row
and french twist.
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