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Candidate's Name , SPHR12703 Limberlost Drive Carmel, IN 46033 PHONE NUMBER AVAILABLE EMAIL AVAILABLEHuman Resource ManagementRecruitment Employee Relations College RelationsTraining Performance Management Engagement RetentionHuman resource leader with extensive experience in providing direction and support to district managers in direct sales to end users including contractors and retail customers.Highly adept at identifying talent with strong potential for advancementDevelops on-boarding and training programs to accelerate performanceEnsures compliance of policies and procedures to ensure consistencySkilled in coaching employees in conflict resolution with direct reports and customersProgressive human resource management expertise acquired from manufacturing and sales organizationsProfessional ExperienceThe Sherwin-Williams Company, Indianapolis, IN 1994 2013Fortune 500 manufacturer and distributer of paint and coatingsAREA HUMAN RESOURCES MANAGER, STORES DIVISIONManaged general human resource functions for 178 stores and 80 outside sales representatives in eight districts across four states. Included recruiting, staffing, college relations, employee relations, diversity management, EEOC, wage and salary administration, performance management and conflict resolution. Provided general HR support to Vice President of Sales and district and sales managers.Dramatically improved preparedness of candidates qualified for promotions as well as shortened timeline by leading development of management/sales readiness program and implementation of program company-wide.Initiated recognition process of Sherwin-Williams in Princeton Reviews Best Entry Level Jobs in America and Fortune Magazines 100 Best Places to Work. Enhanced companys presence as an employer of choice and increased flow of unsolicited resumes.Effectively assimilated approximately 70 employees from recently acquired competitor. Created sense of inclusion by leading strong communication and education efforts that minimized fear of job loss and shared facts about compensation, benefits, policies and procedures.Improved retention and promotability by establishing employee referral bonus program to reward employees for referring candidates for inside sales and management trainee positions.Elevated company reputation on college campuses by making classroom presentations, conducting mock interviews and resume writing workshops, and sponsoring student events. Resulted in various career services promoting company to students.Developed 90-day onboarding program for newly promoted sales managers to ensure consistency of key fundamentals across districts and to shorten learning curve.Transformed store sales clerk into customer service specialists by developing training that taught basic selling skills including consulting on problems, asking open-ended questions and up-selling.Candidate's Name , SPHR Page 2Increased sales of decorating products by introducing quarterly bonus for store decorators. Achieved greater sales results in stores where decorators were incented than not.Increased retention of female store employees by developing and implementing district-level Womens Networking groups, an informal way for female district employees to meet for networking and mentoring.Co-chaired annual conference of Midwest Association of Colleges and Employers in 2012. Resulted in excellent participant evaluations from both colleges and employers as well as reinforcing Sherwin-Williams reputation as significant player on campus.The Garland Company, Cleveland, OH 1992 1994International manufacturer of roofing products.HUMAN RESOURCES MANAGERRecruited commission sales force throughout North America. Staff corporate offices and manufacturing facilities. Managed employee relations and training functions.Created, implemented and communicated companys first policies and procedures manual. Resulted in employees understanding policies, greater transparency and consistent application of policies by supervisors.Provided consistency of training company-wide by creating Train-the-Trainer manual and seminar for regional managers. Ensured all knowledge, duties and responsibilities of position were understood by newly hired sales representatives.Tremco, Inc., Cleveland, OH 1984 1992Subsidiary of B.F. Goodrich CompanyREGIONAL SALES MANAGER, 1987 1992CORPORATE RECRUITER, 1984 1987EducationMBA Industrial Relations, Case Western Reserve University, Cleveland, OHBS Business Management, University of Dayton, OH |
