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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY Excellent customer contact and customer service skills. Proficient at building rapport with clients. Adept at finding ways to meet client needs within the confines of a companys policies and procedures.SKILLS Compliance Communication Customer Service Insurance Claims Microsoft Office Production/WarehousePROFESSIONAL EXPERIENCEStrategic Consulting Buffalo, NY 1/7/2019 12/23/2021 Financial Consultant Contacted clients via phone who indicated the desire to explore the best solution to achieve financial freedom.Supplemental Healthcare Amherst, NY 10/15/2015 12/27/2018 Compliance Associate Contacted new and current travel nurses to advise them on compliance requirements necessary prior to starting upcoming travel nursing assignments. Collected and filed proper paperwork to ensure compliance has been met by each and every traveling nurse prior to the start of their assignments.M&T Bank Getzville, NY 1/6/2014 11/5/2015Early-Stage Credit Counselor Reached out to customers who were past due on their mortgage payment in an attempt to collect said payment. Introduced clients to programs offered by the back to provide payment assistance when appropriate.The Plumber/72 Degree HV/AC Buffalo, NY 4/29/2013 12/4/2013 Dispatcher/CSR Took inbound calls from customers, scheduling, dispatching and monitoring company technicians sent to perform the requested service.Geico Auto Insurance Getzville, NY 4/27/2007 7/23/2012 Claims Service Representative Answered inbound calls from clients who were recently involved in an auto incident, assisting them with filing their claims and getting those claims processed and closed promptly. EDUCATIONSUNY Buffalo State Criminal Justice Concentrated study efforts toward completion of courses related to Bachelors Degree Erie Community College Criminal Justice Completed coursework toward Associates Degree |