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Click here or scroll down to respond to this candidateJERRELLWEBBEMAIL AVAILABLEPHONE NUMBER AVAILABLELouisburg, NC Street Address
Well-rounded Guest Service Manager with over 10 years of experience in hospitality. Proven strengths in training newly hired workers. Friendly personality complements commitment to customer service and employeesatisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful atmanaging multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.PROFESSIONAL SUMMARYLowe's Foods - Guest Service ManagerRaleigh, NC 10/2005 - CurrentWORK HISTORYAttended to customer needs, responding to questions, complaints and escalations.Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.Hired new employees, demonstrating best methods for serving guests, as well as performing cross training with experienced workers.Coached and developed associates to improve soft skills and recovery techniques.Motivated and rewarded employees to improveengagement.Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.Reduced waste and pursued revenue developmentstrategies to keep department aligned with sales and profit targets.Maintained positive customer relations by addressing problems head-on and implementing successfulcorrective actions.Supervised and performed human resource management functions for subordinates.SKILLS Scheduling Invoicing Guest/ Customer Service Employee Training Cash Handling Point of Sale Systems Product KnowledgeCustomer ComplaintResolution Staff Management BudgetingOffice and staffstreamliningPolicy and procedureadherence Leadership Microsoft Office Teambuilding Customer service Reading comprehension Written Communication Compassion Flexible & AdaptableStrategic planning andanalysisBunn High SchoolBunn, NC 06/2005High School DiplomaEDUCATIONEstimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.Directed training and retraining of employees to boost performance and enhance business results.Improved staffing during busy periods by creatingemployee schedules and monitoring call-outs.Evaluated strengths and weaknesses of candidatesthrough effective screening processes.Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.Worked with recruiting teams and human resourcesrepresentatives to accomplish hiring objectives.Developed relationships with potential job candidates to promote effective communication throughout hiringprocesses.Communicated all learning and performance objectives, schedules and training assessments to uppermanagement.Trained new hires to perform cross-training exercises with experienced workers.Worked closely with shift manager to solve problems and handle customer concerns.Used POS system to enter orders, process payments and issue receipts.Contributed to annual performance appraisals byworking with supervisors to achieve consistency and compliance with established procedures.Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.Maintained work structure by updating job requirements and job descriptions for positions.Reviewed existing policies and procedures to makerecommendations for enhancing work productivity,recruitment, hiring processes and talent management. Monitored staff training, scheduling and shift changes. Managed 30 employees |
