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PHONE: PHONE NUMBER AVAILABLEEMAIL: EMAIL AVAILABLERelevant experience Experience with WindowsOperating system Experience with Technicalsupport System and laptop imagingwith OS Experience with Help deskand TicketingSKILLSWorking experienceEbenezer Presbyterian Church Aurora, COIT Technician (Voluntary) April 2018 - Present Provided field support, repaired and troubleshooted with laptops and desktops. Break/Fix repair of Dell and HP Laptops and Desktops. Laptop refresh and upgrade. Technical support. Computer imaging and Installation. Networking. TCP/IP, Network SecurityVodafone Ghana Accra, GhanaIT Technician Sep 2014-Oct 2017 Provided field support, repaired, and troubleshooting with laptops and desktops. Laptop refresh, imaging, and upgrade. Repair and replace Dell/HP/ Lenovo hardware parts on Desktops, Laptops & Tablets. Connecting network using TCP/IP and the OSI Model. Hardware Installation and delivery. Windows OS, System Image Deployment. Creating ticketing for project Connecting systems using VOIP. System imaging and Networking (Windows, Mac, and Linux). Manhyia Government Hospital Kumasi, GHIT Technician Oct 2012-Feb 2014 Provided field support, repaired, and troubleshoot with laptops and desktops. Break/Fix repair of Laptops and Desktops. Repair and replace hardware parts on Desktops, Laptops & Tablets. Developed and Coordinate Software to maximize investment and productivity. Maintain equipment recordsEducationDenver University Denver COCyber Security Bootcamp Cyber Security Certificate St. Monica High School High School Diploma50%65%75%80%Windows OSImagingTicketing andtroubleshootWindows OSTechnical Support |