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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLESummaryOver 22 years of planning and project management experience with extensive enterprise Information Technology knowledge, Project/Program/Service support, and delivery management background including leading teams, standing up and supporting Project Management Offices (PMO), business process reengineering, managing development and implementation of projects using life - cycle methodologies, developing work breakdown structures, development, and analysis of project plans and schedules for tracking deliverables and milestones, identifies, manages and mitigates issue and risk management, change control, monitoring project metrics and variance analysis, creating strategies, developing ad-hoc and progress reports, monitoring overall project and portfolio performance while maintaining consistent processes and quality assurance. Skilled in leading matrixed teams, project management principles, methods, and tools required to prepare justify, and administer resource requirements; develop and monitor metrics used in evaluating the project goals and objectives; and schedule, coordinate and manage project activities. Ability to work independently, multi-task, and take ownership of project goals. 20+ years of experience managing programs within Oil and Gas, Healthcare, Financial, and manufacturing vertical marketsExcellent knowledge and understanding of the applications, systems, tools, and processes used within companies and have recommended tools and processes to help cut costs, improve quality, and shorten the time to market of products. Technology savvy, with experience supporting projects for fortune 500 clients. Participated in the development of Project/Program Management Office (PMO), methodologies, templates, and Risk Management. Experience in development, testing, implementation, support, and delivery of Microsoft .Net, Java, and Oracle applications using Agile, Waterfall and other SDLC methodologies. Developed and Supported: Project/Program Plans, Project Organizational Charts, Requirements Management, Scope Plans, Project Time Management Plans, Schedule and Budget Analysis, Quality Plans, Resource Management Plans, Communication Plans, Risk, and Issue Management documents. Expertise in and use of Clouds, MS Project, and MS Project Server, IBM Rational tool suite, and Google Analytics. Managed projects that are nationwide and International in scope and have been an adviser to senior managers during project selection, initiation, planning, execution, monitoring, controlling, and closeout, completed evaluations of milestones with clients organizations and worked with service managers and analysts to ensure cost-effective project management. Interview, manage and mentor resources. Worked through cross-cutting issues to maximize Program Office resources in support of IT portfolios. Expert at project initiation, planning, execution, monitoring, control and closeout, worked with PMO to develop, support and sustainment of policies and processes, as well as, development of correspondence and liaising with upper-level management personnel regarding project status and progress. Worked in various global industries including Oil and gas companies, aerospace, engineering, local-state government, Federal government, banking, retail/wholesale, manufacturing, travel & hospitality.Project ExperienceCigna HealthcareOverall Program Manager11/2019 11/2021As Program Manager, I managed multiple vendors, Cigna Leads on a Large Cisco UCCE upgrade to 12.6. There were 38 home grown and purchased applications that also needed upgraded and connected to the UCCE 12.6. Ensured that all parties and teams came together at the same time for testing and go Live. This was tracked in JIRA Agile on the clients systems. I answered and updated both the Director of IT and the CIO weekly. Program was a successGulfstream Aerospace12/2021 4/2022Senior Project ManagerI managed the teams to design and build a technical call center for clients to call Gulfstream with the need for support or order plane parts. This involved Cisco UCCE, UCM, CVP, Peripheral Gateways (PGs), Calabrio recording and WFM/QA, Finesse agent desktops with many gadgets attached, Network router upgraded and switches, UPS, Racks, and ladders and more. Project was successful and under budget.Large Oil and Gas (globally)11/2019 12/2021Senior Program/Project ManagerRequirements were to fully update the 387 LANs and WANs to the latest and greatest. They called it Sites of the Future.After the kickoff, first tasks were:oHire and put in place 14 Project Manager around the globe. US, Canada, LATAM, APAC, Australia, and the EU.oCreate the LARGE BoM per site of all new Hardware and place the orders for dropship to each of the 387 sites. 5 were offshore drilling rigs.Upon my requested site schedule to include site name, POC, physical location I turned it into an excel tracking document. I showed the PM for each, the regional location per each PM.We updated or built from greenfield the LANs, WANs and added Access Points for wireless.These projects were successful.PFFCU (Police Fire Federal Credit Union)5/2020 8/2022Senior Project ManagerResponsible for strategic to upgrade Cisco UCCE platform, cloud and premise.Created and reviewed project plans considering pertinent time frames, procedures for accomplishing the project, staffing requirements, and allotment of available human resources for various phases of a project.Review status reports prepared by project personnel and modify schedules or plans as required.Prepare project reports and timelines for management or other designated partners.Provide technical advice and resolve pertinent issues.Ensure project activities comply with any/all regulatory requirements.Used Waterfall and Jira with reports in Power BIIntel8/2017 3/2020Senior Program/Project ManagerIntel Globally. I created a project plan to upgrade all LANs and WANs globally. We also upgraded and replaced all IP Phones and added CER (Cisco Emergency Responder (e911)Items upgraded or built new: Exchange, Custom applications, SharePoint, Active Directory, UCCE, IP Phones, Network gear.I managed as project manager some of the US sites and hired 3 PMs for US. Global sites I used the smart hands onsite to perform the work per my direction or by one of my PMs.Managed to onboard and report internal and to customer management.Blue Cross Blue Shield of Texas3/2015 11/2017Senior Project ManagerDeveloped a new IVR for better treatment of clients.Waterfall used to manage the day-to-day project and track status, milestones complete and report to the executivesWe upgraded the Cisco UCCE, UCM platform without any interruption to the business.We completed on time and on budget.Reported to management on all project status and keep PMO office up to date reporting.Managed budget and kept the budget on track with no overruns.AT&T for State of Texas Government sites8/2006 1/2015Senior Project ManagerI managed multiple State entities over the years.OAG Office of Attorney General TIRN 211 Poison Control HHSC Health and Human Services and more.AT&T in Austin owned the contracts. I worked with them and managed as PM all of the State projects.Weekly meetings at the AT&T office internally.Weekly meetings at each of the State offices to update status, milestones, risks, issues with the State sponsor and teamMost of these were greenfield deployments of the Cisco suite including UCCE, UCCX, UCM and all components.This was managed by waterfall. All followed the methodology of kickoff, requirement gathering, design document and review to approval, build, test, UAT and go live.ONE Call out for an interesting project for TIRN 211:TIRN wanted a way to stand up a 23-24 agent presence FAST in an emergency.We designed a steel enclosed cart, basically a half rack enclosed and on wheels.Inside we deployed a router with ISDN or T1 configured interface, a 24-port switch, power cube and 23 -24 IP Phones in drawers.In an emergency it could be easily taken to a large tent, plug in electrically and AT&T provided the T1 or ISDN.IP Phones were placed on multiple 8-foot tables along with PCs. The IP Phones provided the switch port for the PC.In under 30 minutes the 211 TIRN emergency center was up and running to help with the emergency.We call it The D-KitI witnessed it in use twice. I am very proud of this one.USDOL Job Corps Data Center6/2000 8/2006TAC, Network and VoIP ManagerI was hired as a network engineer for 138 Job Corps sites NationwideIn two months, I was promoted to TAC, Network and VoIP ManagerAll of the Job Corps purchased their own Long Distance locally at high ratesI designed a two core WAN outbound for Long Distance in Chicago and Austin utilizing the FTS (Federal Telephony Service) contract at .09 cents a minuteI designed and deployed a Cisco Call Manager and Unity Voicemail as small PBX sites or had an ISDN installed it they had an expensive Definity G3Routers were then configured to pass LD traffic on a round robin to Chicago or Austin.Configuration in place for 4-digit internal dialing to pass on the WAN to any site at no additional costs.I used the Cisco VG224 to handle FAX machinesUSDOL realized a 4 million dollar savings the first year.I received the Presidents awardI also deployed the UCCX to build a Technical Assistance Center for all sites to call for assistance.It was geographically separated between Austin and Loring AFB in Maine.Hired and trained L1, L2 and L3 Agents.Many other Projects are available and will supply if neededTechnical SkillsProject Management (22 years)Agile (3+ years)Scrum (3+ years)Leadership/ ManagementMicrosoft office suitegoogle suiteActive DirectoryJavaScript, SQL, PowerShellRequirements/Test CasesMicrosoft SQL ServerComputer NetworkingMicrosoft SharePointMicrosoft Windows ServerLinux ServersEnterprise SoftwareOperating SystemsSOW and CO creationBudget tracking actual vs. forecastUpgrading for the cloud. Connected both to APIs in cloud applications.APIsUser Experience (UX)Disaster RecoveryHigh AvailabilityDevOpsTrain the TrainerEducation & CertificationsBachelors Degree in Administration / Management, Suffield UniversityCSM Agile Scrum Master (In class now)Cisco NAM CertificationParamedic (I now volunteer or stop to help) |
