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Objective:Customer service management where my experience can be utilized to improve customer satisfaction. Employment HistoryDennys Restaurant Inc.March 1995-November 2011Restaurant ManagerCandidate's Name
May 2012-October 2012Driver/OperatorDennys Restaurant Inc.October 2012-PresentAccomplished 16 years of hospitality management experience in restaurant Accelerated cross- training of associates to mere weeks Display true leadership in fast-paced customer service driven operation Implemented SOPs to foster a safe work environment Reduced work-related injuries by 48%Maintained food and labor costs by at least 4% below company standards Increased gross profit by $230,000Enhanced Standard of customer service and sanitation, resulting in 38% growth in customer traffic and hourly guest countsPerform the close of every day and cash depositsCertificationsCompany certification in sanitation and upkeep of entire restaurant Serve Safe CertifiedCertified Quality Control TechnicianHospitality SpecialistEducationGeneral StudySeptember 1983-1987Auto mechanics ASE certifiedTook 3rd place in State troubleshooting ContestSpecial SkillsExcellent people skills, Handles self extremely well under pressure, a very friendly person and gets along very well with others. Very well organized and detail-oriented, excels when presented with a challenging task, and always open to trying new things.Elwood A. Dickerson Jr.41 W. Woodburn Ave.Pine Hill, NJ 08021Mobile: PHONE NUMBER AVAILABLEHome:PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:Customer service management where my experience can be utilized to improve customer satisfaction. Employment HistoryDennys Restaurant Inc.March 1995-November 2011McDonalds Corp.May 2012-PresentRestaurant ManagerAccomplished 16 years of hospitality management experience in restaurant Accelerated cross- training of associates to mere weeks Display true leadership in fast-paced customer service driven operation Implemented SOPs to foster a safe work environment Reduced work-related injuries by 48%Maintained food and labor costs by at least 4% below company standards Increased gross profit by $230,000Enhanced Standard of customer service and sanitation, resulting in 38% growth in customer traffic and hourly guest countsPerform the close of every day and cash depositsCertificationsCompany certification in sanitation and upkeep of entire restaurant Serve Safe CertifiedCertified Quality Control TechnicianHospitality SpecialistEducationGeneral StudySeptember 1983-1987Auto mechanics ASE certifiedTook 3rd place in State troubleshooting ContestSpecial SkillsExcellent people skills, Handles self extremely well under pressure, a very friendly person and gets along very well with others. Very well organized and detail-oriented, excels when presented with a challenging task, and always open to trying new things.