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Brook Park, MNHighly motivated Shipping and Receiving Clerk with 7+ years of experience working in the shipping department. Responsibilities included customer service, picking and preparing items for shipment, assisting with receiving shipments, and maintaining a clean work environment. Customer service representative with 5+ years experience. I can work extremely well with escalated conversations. Tax preparer 4+ yearsAuthorized to work in the US for any employerAuthorized to work in the US for any employerWork ExperienceShipping AssistantFinland Shipping - HelsinkiDecember 2019 to Presentsend and receive packages, inspect packages, dashboard entries Tax Preparer (Seasonal)AARP Foundation, SCSEP (Senior Community Service Employment Program) - Braham, MN December 2019 to Presenttax preparer and M!PRTax PreparerIntegrity taxJanuary 2020 to May 2021tax prepareTURBO TAX Customer ServiceSykes Enterprises, Incorporated - Colorado City, TX May 2018 to December 2020CSR duties, worked for turbo tax and plexusCSR - Customer Service RepresentativeSykes Enterprises, Incorporated - Colorado Springs, CO March 2018 to November 2020CSR duties answering the phones for plexus and turbo tax Broker and dispatcherGreat American Lines and A1 Transportation - Clearwater, FL January 2008 to May 2012Truck dispatch, broker duties, paperwork, load boards Educationsurgical tech in technologyAnoka Technical College - Anoka, MNSeptember 1995 to March 1996Cambridge High School - Cambridge, MNMay 1989Skills Hospitality Experience Phone Etiquette (5 years) Microsoft Office Microsoft Word Customer Service (10+ years) Bookkeeping Filing (10+ years) Microsoft Office (3 years) Expert December 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share to profile/ f9f0b2de7e2aba25b8ce40ad5914316ceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. (6 years) Customer Service ASSESSMENTS Customer Focus & Orientation -- Expert December 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share to profile/ f9f0b2de7e2aba25b8ce40ad5914316ceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Tax Experience QuickBooks Communications (4 years) Call Center (2 years) Phone Etiquette (6 years) Dispatch (5 years) Shipping & Receiving (10+ years) Quality Control Mechanical Knowledge Accounts Payable Accounting Microsoft Excel Microsoft Outlook Accounts Receivable Office ManagementCertifications and LicensesDriver's Licensetax preparer certificate |