| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am a seasoned IT Support professional with over 15 years experience in Desktop Support and Help Desk Support. I welcome the opportunity to work in an Information Technology environment that will allow growth, and the opportunity to utilize my diverse IT support and customer service skills.EXPERIENCE05/01/2021-presentHelp Desk Specialist OCFO/OST GlobalProvided Help Desk support for the OCFO.Configured and imaged laptops for deployment.Answered Help Desk phone inquiriesUtilized Zen Desk Ticketing systemAssisted on special projects as needed02-2020 to 05/2020Desktop Support Technician, TekSys/CareFirst Blue CrossProvided Desktop support during Covid-19 for Care First staff in a Virtual Environment.Configured LG and Samsung All In One pcs for remote users utilizing IGEL Management Counsel.Used SCCM with MS Endpoint Manager to install software packages.Used Active Directory for the user and computer management.Imaged pcs using Microsoft Deployment Toolkit and PXE server.Utilized Jump server for secure management of assets and users in VDI environment.Supported staff in Virtual Desktop Environment using VMware Horizon Administrator and Client.Setup MFA to establish network access for users. Also, set up MS Windows Hello authentication.Communicated with Care First staff using MS Teams and Skype for meetings.Resolved 10-20 open incidents and tasks daily using the One-Stop ticket system.11-2019 to 01-2020 Bowie, Md.Desktop Support Technician, Marchon/InovalonResponsible for imaging and deploying Dell laptops to end-users. Imaged 4-6 laptops daily.Utilized Thycotic Secret Server for Active Directory, Policies, Passwords, and folders administration.Utilized E Policy Orchestrator for encryption and credentialing of laptops.Setup end users workstations with new laptops.Performed data backups and restores for end users, using Ivanti.Configured network printers for end users.Responsible for asset management and inventory.07/2019 09/2019 DCLAPTOP REFRESH TECHNICIAN, CFTC/PRISMResponsible for Imaging and deployment of CFTC laptops.Used Active Directory to create and add objects and users to organizational units.Used Active Directory to set up group policies.Responsible for break/fix of Dell laptops.Imaged laptops using UIU and SCCM.Deployed laptops to users workstations.Utilized Footprints ticketing system to open Help Desk tickets.Utilized Scan Asset database to manage assets and inventory.07/2015- 04/2019 MD.HELP DESK TECHNICIAN, UMUC/GDITApplication support for online learning system via email, chat, and phone.Assisted UMUC faculty with setting up an online classroom.Used Bomgar to assist students and faculty remotely.Provided Virtual lab, Porta Putty, and AWS connectivity support.Recorded all incidents in the Salesforce database.Supported and installed Office 365, and MS Office 2016 for users.Google Apps support and MDM support for faculty and students.Trained new hires on UMUC protocols.Consistently met SLAs and quality evaluations for Help Desk staff.03/2015- 04/2015 DCDesktop Technician, Perkins, and Will/ VoltSolo Desktop support for 70 users with Windows 7, 8, and Apple OSX.Opened and resolved Help Desk tickets using the Remedy database.Break/fix for Lenovo laptops and software installs on Lenovos.VTC/AV support using Adobe Connect, Cisco Web-Ex.Configured network and local printers.Office 365, MS Office 2013, Windows Server 2012 support.09/2014-09/2014 MD.Backfill Help Desk Technician, 2U/ SmartsourceImaged laptops using AcronisSupported MS Office, Windows 7, Windows server 2012, Mac OSXSupported and installed Air Watch MDM agentResponsible for workstation setups.08/2014-08/2014 MD.Network Technician, PrismPerformed network cutover.Installed Cisco router and Cisco Catalyst switch.Confirmed Internet connectivity.12/2013- 08/2014 MD.Desktop Technician NIH/LatitudeDeskside support for 150 users on 3 man teamUsed Active Directory to create objects and assign them to OUs.MS Office 2010, Windows 7, Mac OS support.Citrix and Cisco VPN support for remote users.VTC/AV support using Cisco WebExUsed Service Desk ticketing system for managing Help Desk incidents.Configured wireless access for all laptops.08/2013- 10/2013 VADesktop Technician (Temp), Neustar/Blu AllyLone Desktop support for office with 75 users.Configured access points and routers for wireless access.Supported VTC/AV for conference rooms using Blue Jeans.Configured network printers and local printers.Utilized Remedy ticketing system to track incidents.Responsible for application installs and hardware installs.Configured phones for VOIP.03/2013- 07/2013 MD.Desktop Technician (Backfill role), Edens/PomeroyConfigured network printers, copiers, and scanners.Supported Windows 7,8 and OSX, Windows server.Installed Air Watch on mobile devices.Supported MS Office 2010, MS Exchange.Used Active Directory for computer and user management.Supported BOX database for document management and storage.11/2012- 02/2013Help Desk Technician McGee Tech Group DCResponsible for all hardware and software installs on schools pcs.Responsible for workstation setups, OS upgradesInstalled network and local printersImaged and deployed pcs and laptops using Microsoft Deployment Toolkit.Configured routers, and switches for internet access in a Charter school environment.Managed Charter schools laptop pool for students and teachers.Skills Windows OS, Mac OS, Windows Server, Office 365, MS Office, Active Directory, SCCM, VMWare Horizon, IGEL Management Console, Virtual Desktop, Microsoft Deployment Toolkit, Cisco UC, Bomgar, Skype, Microsoft Teams, Service Now, Remedy, Salesforce, Symantec Acronis, UIU, Citrix, MDM, AWS, Lenovo, Dell, HP, Break/Fix, DNS, DHCP, Networking. Thycotic Secret Server, E Policy Orchestrator, Ivanti,Jump ServerEDUCATION12/1986BBA, UNIVERSITY OF THE DISTRICT OF COLUMBIA12/2004CERTIFIED HELP DESK PROFESSIONAL, STI KNOWLEDGESkillsWindows OS, Mac OS, Windows Server, Office 365, MS Office, Active Directory, SCCM, VMWare Horizon, IGEL Management Console, Virtual Desktop,Microsoft Deployment Toolkit, Cisco UC, Bomgar, Skype, Microsoft Teams, Service Now, Remedy, Salesforce, Symantec Acronis, UIU, Citrix, MDM, AWS, Break/Fix, DNS, DHCP, Networking. Thycotic Secret Server, E Policy Orchestrator, Ivanti,JumpServer, Lenovo, Dell, HP, |
