Candidate Information Name Available: Register for Free Title Customer Service Call Center Target Location US-MD-Ellicott City Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Ellicott City, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAccomplished and energetic administrative support professional experienced in working in fast paced environments demanding strong organizational, technical, and interpersonal skills, trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectivelyAuthorized to work in the US for any employerWork ExperienceBusiness Retention SpecialistVerizon - Robbinsville, NJOctober 2000 to February 2015Accurately documented, researched and resolved customer service issues, Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Defused irate customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved grievances for designated departments for further investigation. Effectively managed a high volume of inbound and outbound customer calls EducationHigh school diplomaBaltimore City College - Baltimore, MDSeptember 1985 to June 1989Skills Upselling Cold Calling Negotiation Telemarketing Account Management Salesforce Order Entry Technical Support B2B Sales Inside Sales Sales Documentation review Account reconciliation Analysis skills Customer service Typing Outside sales Mentoring Hospitality Conversion optimization Telecommunication Enterprise sales