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Candidate's Name
1309 Cherokee Street Myrtle Beach, SC 29577 PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional develops effective communication in order to promote a positive work environment and optimal operational workflow. Follows policies, procedures, and guidelines for consistent quality. Able to discreetly manage large amounts of sensitive and confidential information.Familiar with Microsoft Word and Excel; Type 50 WPM.Maintains high attention to detail with focus on thoroughness and accuracy.KEY QUALIFICATIONSPractice Structure Leadership & Management Medical TerminologyInterpersonal Professional Communications Business Office Operations Medical Office ProceduresHIPAA Compliance Anatomy & PhysiologyHuman Resource Management Organizational ImprovementsElectronic Medical Records EMR / EHR Practice Management Software Greenway PrimeSUITEHealthcare Computer Information Systems Medical Practice Management SystemsAccounting, Payroll, and Banking Systems Healthcare LawInsurance Billing Procedures Healthcare Claim Cycle Insurance VerificationMaintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-PaymentsEDUCATIONUltimate Medical AcademyAssociate in Science Degree Healthcare Management, 2016Key skills acquired through extensive training:Organize and assign office duties to ensure efficient operations.Assist in the management of facility personnel, finances, operations, and admissions.Plan, direct, and coordinate medical and health services to improve the quality of healthcare provided.Implement procedures for coding and claims processing, patient admittance, and record management.Career Technical Institute, Washington, DCMedical Insurance Billing & Coding Diploma, 2009WORK EXPERIENCEMyrtle Beach Resort, Myrtle Beach, SC 03/2014 12/2014InspectorConducted room inspections before guest check-in.Upheld high standards of cleanliness, safety, and conduct.Dunes Village Resort, Myrtle Beach, SC 02/2013 12/2013HousekeeperDuties included making beds, replenishing linens and supplies, cleaning rooms, and vacuuming.Prioritized and organized work and followed through to ensure duties were accomplished.Coastal Communication, Myrtle Beach, SC 02/2012 01/2013Customer Service RepresentativeActed as the direct point of contact for customers.Ensured that customers were assisted properly and that all their questions and concerns were addressed.Kings Caf, Washington, DC 05/2008 04/2010Cashier / Lottery Agent / Customer Service RepresentativeGreeted customers upon entering the establishment.Processed lottery tickets, operated register, and maintained records of daily revenues.Protocol, Laurel, MD 01/2007 01/2008Customer Service Representative / SalesServed as the main source of contact, providing excellent service to Verizon customers.Proactively engaged customers in conversation about products and services.Lightwave Communication, Laurel, MD 01/2005 12/2007Account ManagerKnowledge of principles and methods for showing and selling products or services.Monitored customer preferences to determine focus of sales efforts.Access Worldwide, Roslyn, VA 05/1995 12/2004Customer Service RepresentativeAnticipated the needs of customers and resolved customer issues.Correctly managed customer payments and accounts. |
