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Click here or scroll down to respond to this candidateProfessional SummarySkillsWork HistoryCandidate's Name
806 Illinois Road, Birmingham, Alabama 35221 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Accomplished management professional with 21] years of career progression in banking operations. Proven effective leader skilled in the development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives. Excellent problem solverGroup exercise instructorOperations managementCustomer serviceData collection and analysisIssue resolutionProficient in Lotus, Microsoft, excelFinancial managementClaims investigation and researchStrong interpersonal skillsMS Windows proficientCash handling and managementMotivated team playerExceptional time management skillsPositive and friendlyExcellent work ethicGoal-orientedSkilled problem solverProficient in cash managementMedical terminology knowledgeCLAIMS SPECIALIST SUPPORT, 07/2018 to CurrentP & S TRANSPORTATION Birmimgnham, ALAnalyzed departmental documents for appropriate distribution and filing. Responded to customer requests via telephone and email. Verified data integrity and accuracy.Copied, logged and scanned supporting documentation. Entered details such as payments, account information and call logs into the computer system. Review and evaluate reports for completeness and clarity of data; analyze data,and to ensure compliance with policy and regulatory requirements. All other administrative duties within the department. Assisted various business groups with document organization and dissemination during acquisitions.Worked directly with other departments within the company to support the progress of all claims BANKRUPTCY SPECIALIST, 11/2017 to 06/2018SIROTE & PERMUTT Birmimgnham, ALFiled documents with bankruptcy courts within expected time frames to prevent delays. Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.Manage Bankruptcy portfolio.Review audit file for issues that surface during the course of bankruptcy such as motions, objections, and orders.Refer exception files to appropriate department for action. Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.Provided staff members with the support and training to achieve top client satisfaction. Customer Service Representative, 09/2017 to 11/2017 AD Trav Travel Agency Birmimgnham, ALResponsible for travel arrangements with local, state, or federal government. Deal with arrangements concerning air travel as well as hotel arrangements. Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Receptionist, 04/2017 to 07/2017Freeway Honda Birmimgnham, ALGreeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.Answered telephone inquiries from clients, vendors and the public. Provided clerical support to company employees, including copying, faxing and file management. Monitored premises security, screened visitors, updated logs and issued passes. Kept reception area clean and neat to give visitors a positive impression of the company. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.Received and routed business correspondence to correct department or staff member. Greeted customers and visitors in-person and via telephone calls. WORK DIRECTOR / Supervisor, 09/1996 to 06/2017Wells Fargo & Company Birmimgnham, ALAs a Work Director /Sup, I am responsible for 20+employees work distribution so that customers are credited efficiently and accurately on a daily basis. Responsible for deposits received from couriers and making sure tellers are given work accordingly and customers credits are processed daily which includes staffing, meetings, training, and rearranging staffing as needed to operate the department as smooth and efficient daily. My duties included all financial Wellsfargo institutes or banks received order shipments to perform daily customer relations.Customer relations and conference calls to ensure customer problem are solved within the Birmingham Money Center as well as working with and training employees on ongoing changes within Wachovia to help promote excellence in customer service. Responsible for employee corrective action concerning their job performance and attendance. Duties also included performing administrative duties which includes my skillful knowledge of RHUMBA, DOTS, IRIS, EXCEL, EAGLES and any programs as well as lotus notes to meet the criteria needed for any customer service related issues. Responded to customer requests via telephone and email. Verified data integrity and accuracy.Entered details such as payments, account information and call logs into the computer system. Assisted various business groups with document organization and dissemination during acquisitions.Supported Chief Operating Officer with daily operational functions. Unit Support Specialist, 01/1994 to 07/1996Uab Hospital Birmimgnham, ALAid/assist nursed with patients, cleaning delivery rooms, running labs, answering phone and other clerical and receptionist duties as needed.Diet Clerk, 01/1990 to 05/1992Uab Hospital Birmimgnham, ALResponsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. Responsible for preparing daily menus for all patients. Must be able to write specific diet as well as calculate measurements, tube feeding doses, and know how to write special diets according to each patient individual needs. Work as aid to Registered Dietitian and assist them with menu and records of each patient diet EducationCertificationsassessment.Maintained automated systems for menu management and nutritional data. Consulted with dietitians to plan menus appropriate for patient needs. Created and maintained computerized record management systems to record and process data and generate reports.Associate: Science/Biology, August 9,2005Lawson State Community College - Birmingham, ALUniversity Of Alabama - Birmingham, ALGPA: 2.5Coursework in Math, English, and scienceJess Lanier High School - Bessemer, Alabamahttps://myworkkeys.act.org/mwk/emTestDetails.do/event=go certificate ID 79TX558R97YRAIDT ALabama Certified Worker Certificate. |
