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OVERVIEWOver 30 years experience working in various laboratory settings, including physician office laboratories, hospital laboratories (Johns Hopkins Hospital, West Virginia University Hospital  a Level 1 Trauma Center), a laboratory accrediting organization (COLA, Inc.) and the American Red CrossOver 20 years Quality Assessment and managerial experienceOver 15 years regulatory experience, ensuring compliance with CLIA regulations, COLA criteria and CAP checklistsBench experience in Transfusion Services, Chemistry, Hematology, Immunology, Coagulation and UrinalysisSKILLS AND QUALIFICATIONSQuality and Regulatory QualificationsCreate and implement an effective Quality Management Plan, revising as neededReview QC, Preventive and Corrective Action, incident, maintenance, instrument and testing records to ensure compliance with applicable regulations and standardsFamiliar with ISO 9001 standards, CLIA regulations, COLA criteria, CAP checklists and lab-specific FDA requirementsManagement and Leadership SkillsManage and oversee all aspects of laboratory operations: technical performance, Proficiency Testing, Quality Management, staffing issues, inventory control and administrative overviewManage, schedule and supervise staff, students, residents and other laboratory visitorsProvided technical assistance and quality customer service to 21 hospital blood banks in a three state areaCommunication and Computer SkillsProficient in Microsoft Office (Word, Excel, PowerPoint and Outlook); experience with various LIS including Safe Trace, Epic, LabDAQ, SchuyLab and SunquestInteract extensively with patients, physicians and other health care workers, vendors and service personnel  in person, on the phone and via text, email and virtual meetingsProvide technical information to healthcare professionals in a clear, accurate and educational manner through online courses, webinars, conferences, newsletters and magazine columnsProblem Solving and Problem Management QualificationsEvaluate unusual circumstances and develop effective courses of action to address problemsAnalyze and resolve emergency situations, as well as staff, shipping and transportation issuesEffectively manage specimens from patients with varied disease states and illnesses while prioritizing STAT, patient waiting and routine samplesEducational SkillsDesign, analyze, develop and implement online courses, webinars, conferences, newsletters and magazine columns to provide technical information in a clear, accurate and educational mannerTrain staff on new procedures and policies, according to principles of adult educationInstruct Medical Technology students and Pathology Residents during clinical rotations in the disciplines of Immunohematology, Hematology, Coagulation, Urinalysis and ImmunologyTime Management SkillsConsistently meet project and report deadlinesWorked in a fast-paced hospital setting, handling multiple tasks simultaneouslyActively participate in a professional society and perform volunteer services while employed full-timeCompleted full-time undergraduate course load, including a 12 month clinical rotation, while working part-timePROFESSIONAL AFFILIATIONAmerican Society for Clinical Laboratory Science member since 1991AABB (formerly American Association of Blood Banks) member since 2011CREDENTIALSAmerican Society for Clinical Pathology  BOC MT (ASCP) MT-186429 Aug 1991National Credentialing Agency (obsolete) CLS(NCA) CLS233883421 Aug 1991EMPLOYMENTWVU Medicine East  Jefferson Medical Center Supervisor  Blood Bank Aug 2021  presentOversee and manage all aspects of the Blood Bank: technical performance (solid-phase testing), review of patient testing, QA / QC, PT, maintenance, inventory control, regulatory adherence and administrative dutiesPerform testing in all areas of the clinical laboratory: Hematology, Chemistry, Coagulation, Urinalysis, set-up Microbiology cultures and prepare specimens for send-out to reference laboratoriesHenry M Jackson Foundation Technical Supervisor  Molecular Section Jan 2021  May 2021Oversee all clinical procedures including final review and release of test resultsMaintain adherence to CAP, CLIA, FDA and other regulatory requirements including Proficiency Testing, Quality Assurance and maintenance protocolsEvaluate and resolve unexpected and complex problemsSentara Healthcare System Senior Tech  Transfusion Services Sep 2017  Aug 2020Oversee and manage all aspects of the Blood Bank: technical performance (tube and solid-phase testing), review of patient testing, QA / QC, PT, maintenance, inventory control, regulatory adherence and administrative dutiesParticipate in Senior Tech and Pathology meetingsEnsure all staff are aware of changes and updates to SOPs, company policies and system protocolsCenter for Cancer and Blood Disorders  Regional Cancer Care AssociatesClinical Laboratory Manager May 2015  Jun 2017Manage all aspects of the clinical laboratory: technical performance (waived and non-waived testing), Quality Improvement (QC, QA, PT, PM, etc.), maintain adequate supplies, regulatory adherence and administrative dutiesReview and update / rewrite policies and procedures to adhere to CAP checklists and CLIA regulationsWork with Laboratory and Medical Directors and practice administrators to implement new testing and instrumentationGeorge Washington University Medical Faculty Associates  Adventist Medical GroupClinical Laboratory Manager Jul 2013  Jan 2015Research and evaluate laboratory instruments to present proposal for replacement of instrumentationPerform and manage all aspects of the clinical laboratory: technical performance (testing, QC, QA, PT, PM, etc.), regulatory adherence and administrative duties (purchasing, patient billing, etc.)Ensure waived testing performed in all AMG physician offices followed CLIA and state regulationsCOLA, Inc. Education Division Medical Technologist (Technical Writer) Aug 2009  Jun 2013Participate in the analysis, design, development, implementation and marketing of online course offerings, webinars, conferences, newsletters and magazine columnsConduct internal audits based on ISO 9001 standardsJohns Hopkins Hospital Immunology Specialist (Education Coordinator / QC Coordinator) Jun 2005  Aug 2009Develop, coordinate and maintain: Pathology Resident program, employee continuing education sessions and records, Allied Health Professionals and other visitors rotationsPerform and interpret specialized and routine tests and assays; Provide technical assistance to coworkers when unusual problems arise; Perform assays, maintenance and QA / QC procedures in the Cytokine Research LaboratoryEnsure Immunology and Cytokine Laboratories follow CAP checklist guidelines; Ensure completion and documentation of scheduled Preventive Maintenance, QC and PT; Act as liaison to inspectors during laboratory inspectionsAmerican Red Cross Blood Services Technical Supervisor / Site Supervisor Sep 2000  May 2005Effectively manage staff, daily operations, unusual situations and unexpected problems at the Morgantown CenterDevelop and maintain quality working relationships with hospital customers by providing excellent customer service and timely responses to questions, concerns and complaintsEnsure FDA, Red Cross and blood banking rules and regulations are followed and that all actions are documentedWest Virginia University Hospital Medical Technologist  Blood Bank and Hematology May 1991  Sep 2000While adhering to CAP, AABB and TJC regulations, manage multiple patients of various backgrounds including: Bone Marrow Transplant, neonatal intensive care, pediatric and adult cardiology and oncology, as well as surgical, multiple antibody, trauma, outreach and preventive medicine patientsPerform manual cell counts on various body fluids and manual differentials on normal and abnormal blood samples; Perform manual testing techniques; Operate and maintain various instruments including multifunction analyzers, automated cell washers, centrifuges and microscopesManage staff, situations and problems on off-shifts; Instruct senior Medical Technology students during clinical rotations in the disciplines of Immunohematology, Hematology, Coagulation and UrinalysisEDUCATIONMichigan State University Graduate Certificate: Immunodiagnostics and Flow Cytometry Jun 2008West Virginia University Bachelor of Science in Medical Technology May 1991Graduated Cum Laude; Received several awards, including Excellence in Blood BankingMinored in Business; Completed additional courses in Education and EngineeringContinuing Education Consistently complete courses, webinars and/or conferences to earn CE credits and stay abreast of new technology and advances in Laboratory MedicineREFERENCESSondra Russell, MT (ASCP)Clinical Specialist  Transfusion Services, Sentara Healthcare600 Gresham DriveNorfolk VA 23507EMAIL AVAILABLEPHONE NUMBER AVAILABLESharon Schneider, MT (ASCP)Sr Tech  Hematology, Sentara CarePlex Hospital3000 Coliseum DriveHampton VA 23666EMAIL AVAILABLEPHONE NUMBER AVAILABLEElizabeth Libby Knollmeyer, MT(ASCP)Owner, Laboratory Management Resources3729 Greenes CrossingGreensboro NC 27410EMAIL AVAILABLEPHONE NUMBER AVAILABLETeresa Russ, MT(ASCP)Quality Specialist, COLA, Inc.9881 Broken Land Parkway, Suite 200Columbia MD 21046EMAIL AVAILABLEPHONE NUMBER AVAILABLEYetta BretzmanCommunications Specialist, WVU Medicine5304 Health Sciences Center SouthMorgantown WV 26506EMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre>