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PHONE NUMBER AVAILABLE, PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveBilingual (Spanish/English) technically sophisticated information technology specialist with solid experience supporting software/hardware systems and performing equipment upgrades under adverse conditions.Summary of QualificationsAdheres to high level of service ethics, demonstrating customer-oriented communication skills and quick grasp of client requirementsTroubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT networkDynamic and resourceful desktop support professional and interpersonal skillsKeen perception for extracting important dataSuccessful in mastering new skills through hands-on experienceSharp, quick learner; willing to get involvedAbility to work in a fast-paced, intense environment smoothlyCertificationsCustomer Service CertificationComptia Net+ certfication- pending in schoolCompTIA A+ Certification - currently in schoolCCNA certification- pending in schoolProfessional SkillsWindows Operating System InstallationsTroubleshoot DNS and DNS ClientsUse of NTFS, Shared, and Effective PermissionsUse of Network Monitoring ToolsUse of Performance Monitoring ToolsConfigure and Troubleshoot TCP/IP Connectivity IssuesInstall, Configure, and Troubleshoot PrintersInstall and Troubleshoot PC ComponentsWindows 7Installing & ConfigurationsConfigure HardwareEducationMicrotrain Computer school 04/28/2017-presentComputer Systems Institute Gurnee, IL.05/2012 - 02/2013Round Lake Senior High School Round Lake, IL.High School Diploma 08/1986 - 06/1990Work HistoryAerotek at AbbottProduction Associate and material handler0121-05/21Work at Kelly Services for Takeda Round IL.Roles are a production associate and the pasteurizer room, Supply Handler04/19-11/ 20Worked at Kraft/Heinz for Source1 Solutions as a Level 1 Helpdesk Chicago IL.Roles included Changing and resetting passwords in the Active Directory, upgrading hard-drives, installing hardware and software from the Kraft/Heinz software center imaging computers using the ticketing system in place using the AS400. Also, called and emailed clients so they can have the work that needed to be done to the customers laptop.02/1/19-03/1/19Worked CDW as an IT configuration technician for Ranstad temp agency Vernon Hills, IL.Roles included installing hardware, software and imaging for the clients. Also using sysprep. 04/18-09/18Big Jack's Round Lake Park, ILSupervisor/Cook 06/15-04/18Zekethegeek IT Specialist Round Lake Park, IL.Owner: Roles include but not limited diagnosing desktop computers, laptops, tablets and cell phones.Repairing all of the above as well as installing all hardware and software issues. 07/2014 - PresentPanda Express Gurnee, IL.Supervisor/Cook 08/2004 - 06/2014