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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with healthcare industry and management experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.Certified Medication Technician, American Heart Association First Aid and CPR.Builds trust and respect by consistently meeting and exceeding expectations.Well-organized, manages time and priorities in multi-task environments.Electronic Health Record (EHR) Software: Therap EHR.Microsoft Office Applications: MS Excel, MS Word, MS PowerPoint, MS Outlook.KEY QUALIFICATIONSMedical Administrative Assistant Medical Terminology Medical Transcription Patient ProcessingPatient Registration Medical Records Management Check In Check Out Data Entry Release of InformationHIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare MedicaidHMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & PhysiologyCMS 1500 Claim Form Billing Cycle Claims Appeal ProcessEDUCATION AND PROFESSIONAL DEVELOPMENTUltimate Medical Academy Diploma - Medical Administrative Assistant, 2021Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals CertificateStrayer University, Bachelors degree- Health services Administration, 2021Dimensional Health - Owings Mill, MD Certified Medication Technician ProgramPROFESSIONAL EXPERIENCEMotor vehicle administration (MVA): customer servicesJob description: schedule an appointment, titling and registering vehicles. Licensing and monitoring drivers. Issuing identification cards.Enforcing insurance and vehicles emissions inspection laws. Investigating for non compliance with motor vehicle laws and regulations and other customer support functionsPassion for delivering excellent customer serviceAbility to work in a fast paced environment. Problem solving ability. Excellent communication skillsCVS continum customer service representative ( work at home). Answer inbound call from customer and address questions & concerns. Provides information about their insurance coverage, benefit plans & make updates.. Schedule orders, check order status, take payment, and enroll customer in programs offered. Navigate through multiple computers applications with speed & accuracy.Rabboni mental health- Essex MDPrp mental health counselor. Work with families who experiencing psychiatric, medical, and social problems. Conduct outreach and cordinate psychiatric and medical care. Follow up and work with the client on the goals established in the treatment plan and assist my clients with treatment goals that reduce or eliminate the need for inpatient psychiatric hospitalizations. Work collaboratively on multi disciplinary teams with small caseload to improve the quality of life for people suffering from multiple behavioral health problems (e.g major mental illness, addiction, criminal justice involvement, physical illness, violent, victimization and homelessness). Follow treatment plan and implement treatment goals developed by a licensed social worker or rehab specialistComplete documentation for each day of services provided to my client within 24 hoursCollaborate with therapists, and treatment team in order to address mental health needs and behavioral concerns of clients assigned to me.Aspire Learning and Living - Abingdon, MD 2021 - PresentCertified Medication Technician ( CMT)Assist disabled patients, document activities and condition using Therap EHR, and transport to appointments.Schedule appointments, count inventory, pick up and document medication, and train new employees.Answer inbound phone calls, plan weekly meals, provide emotional support, and wash and fold laundry.Help with hygiene and grooming, clean home, prepare meals, administer medication, and enter medical codes.Dominion Resources center2019 - 2021Patient cordinator/ customer servicesEnsured household duties were completed and managed household budget.Coordinated medical care, meals, and social activities.Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.Chimes - Baltimore, MD 2014 - 2019Program Manager / Behavioral SpecialistWorked with disabled patients, verified documentation, took vital signs, and documented activities and condition.Reviewed documents, used MS Excel and MS Word, answered inbound calls, and scheduled appointments.Trained new staff, scheduled and lead training for certification renewals, and supervised shifts.Supervised and handled petty cash, maintained files and receipts, and scanned and uploaded documents.Faith on Clinic - Nigeria, Africa 2010 - 2013Medical AssistantAdministered medication and injections, set up IVs, took vital signs, and updated patient demographic data.Created and maintained medical files, updated clinical notes, prepared and sanitized rooms, and restocked items.Assisted physician with baby deliveries, answered inbound calls, scheduled appointments, and cared for babies. |
