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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Chandler AZPROFESSIONAL PROFILEQC, loan processing & client centric professional with a proven record in superior client care, efficient pipeline management, accuracy & attention to detail as well as meet/exceed company metrics while operating within a state& federally regulated industry. Seeking to apply my current processing & client care skills, into a claims environment upon where I can educate and grow the reach within this organization. Professional Highlights:Managed a pipeline of 40 to 65 FHA, and Conventional rate/term & cash out refis, varying in levels of complexity, including self-employed, investment, and multiple reos, from pre-approval through funding. Awarded team's "MVP" award, nominated by fellow associates. 2019 Q1 award recipient for achieving 100% client satisfaction. PROFESSIONAL EXPERIENCEAMERICAN ADVISORS GROUP September 2021 - June 2022 Wholesale Mortgage Loan Processor IIMaintained production, quality & client care expectations as per company standards, which included funding a minimum of 20 loans per month.Fully Remote Position.Liaised between clients, sales, 3rd party vendors, title & closing companies, Underwriting, & Sr. Leadership in order to ensure timely movement of loan file.Ordered & reviewed title, insurance, flood, credit reports, condo certs, appraisals, payoffs, VOEs, VOMs, and other supporting documents as needed.Analyzed & calculated income, including salary & wages, pension, social security, retirement & rental income. Collected & reviewed self-employment, including partnerships, s-corps, and sole proprietor income.Ensured stipulations were cleared as per AUS findings, lender/investor requirements and underwriting.Prepared closing loan packages drew closing documents, & scheduled signing appointments.Met/Exceeded company SLAs for client care, production & quality.Reason for leaving: Laid off as a result of market changes within the industry. LOANDEPOT July 2020 May 2021Direct Lending Processor IIIManaged a pipeline of 40 to 65 FHA Conventional rate/term & cash out refis, varying in levels of complexity, including self-employed, investment, and multiple REOs, from pre-approval through funding.Fully remote position.Ensured timely movement of loan file, acted as primary point of contact & liaison between clients, sales, third party vendors, Underwriting, and senior leadership.Ordered & reviewed title, insurance, flood, credit reports, condo certs, appraisals, payoffs, VOEs, VOMs, and other supporting documents as needed.Analyzed & calculated income, including salary & wages, pension, social security, retirement & rental income.Ensured stipulations were cleared as per AUS findings, lender/investor requirements and underwriting.Prepared closing loan packages drew closing documents, and scheduled signing appointments.Cleared any post-closing issues to ensure timely funding.Reason for leaving: Out of state death in the family resulted in an extended bereavement leave. BANK OF AMERICA, N.A. October 2011 July 2020Home Equity Fulfillment Client Advocate March 2020 July 2020 Acted as a Subject Matter Expert to a team of 12 loan processors, advising on current policy, regulation, company metrics, & client care as it relates to Home Equity Fulfillment.In office, transitioned to fully remote position.Provided feedback on associate performance directly to Team Manager & developed action plans and/or targeted training sessions to ensure associate success.Monitored team pipeline, daily, ensuring any aged loans were being actively worked. Assisted with pipeline management for team associates while out on PTO, sick, or in effort to achieve goals as needed.Assisted with follow up on client escalation calls ensuring client concerns were addressed & appropriate efforts were made to resolve, while maintaining a positive client experience.Ensured accurate loan packages were submitted to clients and closing companies within designated timeframe.Reason for leaving: Impact of COVID 19 resulted in an involuntary transfer to Mortgage Collections. BANK OF AMERICA, N.A. October 2011 July 2020Home Loans Services Specialist II April 2015 March 2020 Managed a pipeline of 25 to 45 loans ensuring processing cycle timelines are met and in line with company standards & expectations.Achieved and exceed production and quality metrics, closing 20 to 30 loans per month.Effectively communicated with clients to deliver application decision, including turn down applications and counteroffers.Prepared and reviewed loan file to ensure completeness of submission & supporting documents, as well as preparing for review and final decision from underwriting.Analyzed & calculated income, including salary & wages, retirement, pension, rental, self-employment, asset dissipation, and liabilities, ensuring debt to income ratios were in line.Acted as primary point of contact to applicant and as a liaison to mortgage loan officer, underwriting, and Management partners, ensuring client satisfaction and contacts were made within company SLAs.Ordered 3rd Party vendor docs such as title, appraisals, flood certs, & credit reports, ensuring timely receipt and reviewing for accuracy and compliance.Awarded team's "MVP" award, nominated by fellow associates.2019 Award Recipient for achieving 100% client satisfaction, based on client surveys. Reason for leaving: Internal promotion.BANK OF AMERICA, N.A. October 2011 April 2015Mortgage Services Specialist IIManaged a pipeline of 50 to 150 REO foreclosure properties ensuring properties were sale ready to investors. Effectively maintain and grow business relationships with title companies, attorneys & auction vendors.Ordered & reviewed property title identifying any curative issue, including vesting, chain, legal description, easements, judgements & liens and/or any other defect preventing a fully insured transfer of title.Prepared & executed appropriate deeds & sent to county for recording.Monitored property preservation efforts, during foreclosure process, including resolution of code violations, HOA liens, taxes & city judgments, Quiet Title Actions, & any fraud related activity through effectively communicating with vendors, attorneys, property owners & state officials as directed by company guidelines.Reason for leaving: Internal transfer.EDUCATION:WASHINGTON HIGH SCHOOL - GENERAL STUDIES DIPLOMABLACKSTONE CAREER INSTITUTE ASSOCIATE IN PARALEGAL STUDIES |
