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Title Customer Service Store Manager
Target Location US-NY-Bethpage
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SUMMARYSKILLSEXPERIENCECandidate's Name
(H) 631-838-9437 EMAIL AVAILABLE 17 Jamaica Ave, Plainview New York 11803 Results-driven manager offering 39+ years of retail experience in the Plainview NY area combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives. Supply and inventory managementOrder processingVendor managementStaff developmentTeam leadershipRelationship buildingTime managementEmployee schedulingStore planning and designReliable and dependableCash handling accuracyExcellent multi-taskerCheerful and energeticApproachableOrganizedInventory control proceduresPositive outlookStrong communication skillsInventory controlStore Manager, Meatfarms, February 2016-August 2019 Farmingdale, NYDelegated work to employees based on shift requirements, individual strengths and unique training Assessed, optimized and elevated operations to target current and expected demands Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actionsMet budget targets by controlling expenses and eliminating wasteful behaviors Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility Updated store pricing, signage and merchandising based on current promotions Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications Secured store perimeter and enforced procedures to minimize losses and protect store assets Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverageEnsured that all department employees presented positive, exemplary image to customers Store Manager, ShopRite, May 2010-December 2015Plainview, NYIncreased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysisResolved customer problems by investigating issues, answering questions and building rapport Delivered excellent customer service by greeting and assisting each customer Maintained adequate temperature and humidity in stockrooms Improved efficiency through supervising daily staff assignments and tasks Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverageCollaborated with HR to recruit and develop personnel and cultivate top performance Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiativesEnforced adherence to policies, standards and security protocols Reduced process lags by effectively managing all employees for productivity and efficiency improvement Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkageConducted quarterly performance reviews to organize training and development for staff Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels Contributed to merchandising ideas at team sales meetings Oversaw all store operations while generating up to $5 million in monthly sales EDUCATION AND TRAININGReorganized sales floor, changing product layout to optimize customer flow and improve product visibility Minimized financial discrepancies by accurately controlling monthly operations budget Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable serviceDepartment Manager, Foodtown/ShopRite, August 1980-October 2010 Plainview, NYDeveloped and implemented promotional strategies to drive business success and maintain budgetary guidelines Balanced workloads to meet targets without overtaxing employees Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitabilityEnforced safety rules and other policies to protect employees and minimize company liability Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunitiesCultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight Oversaw efficient receiving and inventory management to keep stock within optimal levels Assessed, optimized and elevated operations to target current and expected demands Executed targeted merchandising and promotional plans to maximize gross profit and sales Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategyGreeted and assisted all customers daily in high-traffic retailer Followed all safety protocols and company processes and procedures Some College (No Degree)Business, Nassau Community College, Garden City NY

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