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Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEHealthcare Associate with 19+ years of Customer Service & Operations ExperienceEXPERIENCEQUEST DIAGNOSTICS: Contact Customer Service ; Quest Diagnostics 866-MYQUEST (866-697-8378). Email us: Billing Locations/Appointments Patient Service Centers ; Area Supervisor: Jillian Free, +1 (828) 593-0922As a Phlebotomist, I have knowledge of:Proper selection of venipuncture sites,Correct order of draw,Use and care of collection tubes, the proper collection of blood specimens,Data entry,Communication skills,Clerical duties associated with record keepingPerform both capillary collections and venipunctures . Have well over 100 venipunctures and capillary sticksCALDWELL COMMUNITY COLLEGE AND TECHNICAL INSTITUTE Highway 321 N. Hudson, NCAttended: November 2018 to March 2019Instructor: Marcia Roberta Calhoun, PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECertification acquired May 2019As a Phlebotomist, I have knowledge of:Proper selection of venipuncture sites,Correct order of draw,Use and care of collection tubes, the proper collection of blood specimens,Data entry,Communication skills,Clerical duties associated with record keepingPerform both capillary collections and venipunctures . Have well over 100 capillary and venipuncturesProvide front of store maintenance on all the gift and prepaid cards at the front registers and on special displays.Work closely with different levels of store management.Download and upload reports on handheld to DM on daily basis.Participate in weekly conference call.FRYE REGIONAL MEDICAL CENTER, 420 N. Center Street, Hickory, NC 28601Sterile Processing Technician, October 1992 to 1993Provides inspection, decontamination, assembly, and sterilization of instruments and other patient care equipment in accordance with processing guidelines, AAMI, AORN, TJC, and OSHA requirementsOperates departmental equipment daily according to manufacturer instructions with emphasis on safety.Provides customer service to all departments with a focus on the patient need.Processes and documents all sterile supplies and equipment daily using chemical, biological and mechanical indicators to verify sterility in accordance with manufacturer instructions and hospital policy.Monitors and performs antimicrobial and disinfection solutions testing according to manufacturer instructions and documentation daily.HOME HEALTH NURSE, RN; Hickory, NC 28601; 1993 to 1999Various clients throughout the Hickory, Morganton area.Provide one-on-one care for patients in their homesAssisting patients with basic needs such as bathing and dressingWound careMedication managementIV therapyEDUCATIONChico State University, 400 West 1st Street, Chico, CA 95926, January 2011 to 2012. Anthropology major with emphasis on Forensic Science.Butte College, Oroville, California 95965: Attended 2006- June 2009 with double major in:* A.S. in Computer Information Systems: Administrative Office Assistant* A.S. in Business Computer Information Systems: Medical Administrative Office AssistantCatawba Valley Community College, Hickory, NC 28602 August 1987 to June 1990*A.S. in NursingAWARDS AND ACHIEVEMENTSRecipient of Nursing Scholarship from local Nursing Association, June 1987Received EOPS Certificate of Merit Award: April 2007 and 2008 August 2011Sigma Alpha Pi Membership Nomination (Butte College)VOLUNTEER/ EXTRACURRICULARARC Gift Wrapping Booth- Chico Mall 2011, 2013ARC Gift Wrapping: ARC Store, Oroville. 2012 |