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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEBackground Summary: I have over 25 years customer service and food & beverage experience and over 8 years of hospitality experience from training new employees to motivating other team members to sales. I can adapt too many types of people in many types of situations to come to a resolution in providing excellent customer service and satisfaction. I have great time management skills and can handle multiple tasks simultaneously.Work History:Krispy Kreme Myrtle Beach, SCMulti-Unit General ManagerJuly 2020 June 2022 Responsible for the assigned shop and 4 others in the Myrtle Beach, SC area. Assist all shops with building sales, monitoring expenses, improving customer service scores and coaching / developing management teams at each shop.Review Monthly and Weekly P&L with shop managers and set plan to improve/adjust accordingly Develop, hire, and train Hourly team members and management staff. Responsible for enforcing and upholding the strict company standards to provide quality doughnuts and ensuring the production processes are followed. Followed Company standards to achieving 25% labor or less, Food Cost of 24% or less, and increased sales by 20%+ over previous year in a pandemic.Joe's Crab Shack Savannah, GAServer / TrainerAugust 2019 - February 2020 Provided exceptional customer service to all customers Consistently achieved service/sales goals for customer service and company standards Train new hires and assist in providing coaching and development to teammates Furloughed due to PandemicPayPal Omaha, NECustomer Solutions RepresentativeNovember 2018 July 2019 Handle Customer questions and issues and resolve in a timely and efficient manner Cross-trained and upskilled from customer service to disputes & claims to limitations Consistently achieve metrics goals for customer service and company standards Mentor new hires and assist in providing coaching and development to teammatesATomMik Diners, Inc dba The Home Plate Diner -Des Moines, IAUManaging OwnerMarch 2013 November 2018 Owned and operated 3 diners in Des Moines, IA and opened a caf in Bellevue, NE Built a team of General Managers to operate each diner by enforcing company operating procedures and setting goals to increase sales and minimize cost of operating the restaurant Actively worked on Marketing diners and caf through Facebook, print ads, radio, and internal restaurant promotions to increase sales and continue growth of the company Participated in community events to promote business and network with other local businesses to partner with to build sales and community involvement Responsible for motivating and training staff and ensuring exceptional customer service Responsible for achieving labor and food costs on a consistent basis. Monitoring food quality, responsible for all inventories, ensuring company procedures are followed. Responsible for employee scheduling, payroll processing, and Accounts Payable Handled all On-Site and Off-Site caterings. Coordinated event menu, set-up, managed event, and tear downMotel 6 / G6 Hospitality West Des Moines, IAGeneral ManagerAugust 2012 February 2013 Responsible for overall operation of property; from sales to front desk, housekeeping, and daily administrative/accounting duties Monitor monthly budgets and provide monthly forecasting in keeping with company standards and expectationsEnsure all brand standards are followed to provide great guest experience, associate satisfaction, quality assurance, and asset protectionHyatt Place Des Moines, IAFirst Assistant ManagerOctober 2010 August2012 Assisted in opening of Hotel, from order products and set-up accounts for services, setting/cleaning rooms and hire and training all employees to open Hotel opened December 2010. Directly responsible for the success of F&B, Housekeeping, and Front Office departments. Coordinated and managed all banquet events from set-up, oversee the event, and tear down Consistently achieve month F&B goals; Food 35%, Beverage 25%, monthly inventories and weekly F&B orders Responsible for daily operations of the hotel and to achieve goals set for revenue, house profit, and RevPAR. Ensure all Brand standards are followed to provide great guest experience, associate satisfaction, quality assurance, and asset protection.Education / Specialized Training/ Computer Skills:Kirkwood Community College Cedar Rapids, IAAssociate of Arts degree receivedServ Safe Certified |
