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Click here or scroll down to respond to this candidateCandidate's Name
Dayton, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position that will enable me to use my strong organizational skills, excellent customer service and abilityto work well with people to further my career.Authorized to work in the US for any employerWork ExperienceDoordash DriverDoorDash - Dayton, OHOctober 2021 to PresentDelivering food OrdersIn store shopping & deliveryRetail Supervisor/ManagerParty City Corporation - Dayton, OHSeptember 2021 to October 2021 Stocking Freight Opening & closing registers Managing employees Assisting customers with finding products Balloon orders Halloween complete costume assemblyPackerTarget Distribution L.L.C. - West Jefferson, OHSeptember 2020 to June 2021Packing boxes with products that are going to the store. Retail SupervisorParty City Corporation - Huber Heights, OHSeptember 2019 to June 2020 Stocking Freight Opening & closing registers Managing employees Assisting customers with finding products Balloon orders Halloween complete costume assemblyQuality InspectorTrigo - Dayton, OHJuly 2019 to September 2019Brushing & cleaning metal transmission parts Inspecting parts for defects Loading parts into metal racks for washing Shift paperwork for total number of partsCustomer Service RepresentativeMass Mutual - Enfield, CTApril 2019 to June 2019 401K Loans Distributions Roll outs & Roll ins Explaining guidelines for individual retirement plans Production AssociateFuyao Glass America - Moraine, OHSeptember 2018 to November 2018Inspecting windshields as they come off the line for defects Managing the production board for real time production goals Completing shift production paperwork. Recording any scrap/defective pieces.Customer Service RepresentativeMorris Furniture - Fairborn, OHMay 2018 to September 2018Customer Services Assisting customers with delivery damage issues Furniture warranty issues Advising customers of delivery times. Warranty part tracking Helping the store with customer issues.Studio AssistantCozy Melts - Beavercreek, OHFebruary 2018 to May 2018Inventory, tagging & displaying merchandise Assisting customers with designs Educating customers on the process of painting pottery Merchant Services Senior Specialist/SupervisorSynchrony Financial - Kettering, OHJuly 2015 to December 2017Working the Change of Ownership or Change of program accounts to ensure accounts get closed in a timelymanner. Assist PSCC Dealers with Their Financing Program. Provided Customer Service Support. Backup Manager on Duty for Client Services Dept. Ensure High Levels of Both Internal and External Client Satisfaction. Coordinate Cross Functionally to Remedy Client Issues. Evaluate and Implement Solutions to Training and Taking escalated calls from merchants & customers to find solutions for concerns and issues that arise. Backline processing of credit card refunds. Making sure the original sale was made on the card refunded. Assisting and teaching core floor representatives policies & procedures. Installment Loan and Credit Application Processing. Development Needs. Review and Analyze Team Performance and Develop Monthly Incentive Campaigns to Motivate Employees. Facilitate Training to Department and Peers to Ensure Both Compliance and Improve Client Interactions and Relationships. Ability to Complete Multiple Projects with Competing Deadlines. Merchant Training as needed.Phone Service RepresentativeWachovia Bank/Wells Fargo Bank - Salem, ORJuly 2005 to March 2010Using web-based computer programs to assist customers with concerns and questions about their accounts. Having the knowledge of call center procedures and goals & maintaining them. Serving as branch support for Prime Equity Lines and Loans. Providing payoffs to customers on Prime Equity Lines and Loans. Assisting as floor support & training for current and new employees Looking for up sale or refinance opportunities & working with our sales department for referrals Assistant Quality Manager & Plant LiaisonTNT - Miamisburg, OHJuly 2000 to March 2003Sequenced Parts for General Motors Moraine Plant Wrote job descriptions & instructions for all parts Set up warehouse locations for new parts for new models Worked with vendors to insure quality of parts met General Motors standards Maintained documents using ISO standard guidelines Worked as Liaison at the General Motors Moraine plant. Answered General Motors radio to address any wrong, broken or shortage parts. Logged and reported any damaged parts for scrap. Monitored Dock storage to insure adequate supply of parts at the plant. Took care of any escalated issues at the plant. ex line going down do to wrong or no parts. EducationHigh school diploma in Commercial ArtSinclair Community College - Dayton, OH1990 to 1991Wayne High School - Huber Heights, OH1990Skills Inspection Quality Assurance Quality Control Quality Inspector QA Key Holder Retail Management Customer Service Phone Etiquette Typing Plant Management Manufacturing UpsellingAssessmentsCustomer Focus & Orientation Highly ProficientSeptember 2019Responding to customer situations with sensitivity. Full results: Highly ProficientCustomer Focus & Orientation ProficientSeptember 2019Measures a candidate's ability to respond to customer situations with sensitivity. Full results: ProficientReceptionist ProficientSeptember 2019Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
