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Click here or scroll down to respond to this candidateCandidate's Name
Middletown, DE Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDynamic, seasoned automotive professional with superior service, operations and sales experience. An innovative individual with proven people management and P&L success, along with strong new business development skills. Qualified automotive technician trained on engine, transmission, brakes, steering, suspension, emissions, drivability, electrical, noise/vibration/harshness, glass & body hardware. A unique client-centric approach combined with cost control and process improvements through effective staff training and motivation.# STAFF MANAGEMENT ## PARTS PROCUREMENT ## SCHEDULING #P&L RESPONSIBILITY JOB COSTING/BILLING NEW/USED VEHICLES# DIAGNOSING & ESTIMATING # REPAIRING# QUALITY CONTROLAuthorized to work in the US for any employerWork ExperienceService & Rental ManagerBurke Equipment Company - Newark, DEMarch 2020 to PresentOversaw service and rental departments for local Kubota construction dealership. Handled customer repairs. Administered warranty claims submissions for Kubota, Toro, Echo & Stihl product lines. Increased warranty reimbursement percentages during my supervision. Reduced shop come backs and rework to less than 3% overall. Oversaw new unit assembly and pre delivery inspections scheduling and workflow to meet sales department product delivery. A prepared estimates for both customer par and insurance repairs. Administered insurance claims submission, approval & payment. Responsible for delivery driver scheduling and manpower utilization for maximum revenue generation. Diagnose and assist with difficult repairs. Procure needed equipment & shop supplies as needed and maintain proper inventory stocking levels.Automotive TechnicianFree Lance - Middletown, DESeptember 1989 to PresentResponsibilitiesI have done both major and minor automotive repairs for family, friends & private clientele. Purchased& sold vehicles on contract as well as pre & post sale inspections and repair. AccomplishmentsOver 25 years experience of all aspects of automotive repair, refinishing, reconditioning sales, marketing& aftermarket.Skills UsedDiagnostic procedure and trouble shooting for complaint, cause, condition & correction. Survey market conditions and trends for both vehicle purchases & sales. Store ManagerMr. Tire Auto Service Centers - Smyrna, DEJuly 2017 to February 2020Complete operations responsibility for 15,000 S.F. tire and service center. Increased car count and sales in both tire and service (labor and Parts) over 20% to over $1.8M annually. Increased both Google and Facebook social media review scores by over 2 stars raising from 2.5 stars to 4.8 stars. Store ManagerPep Boys - Claymont, DEDecember 2016 to July 2017Directed a staff of 8 in operation of a service tire center. Responsible for recruiting, screening, hiring & training for staffing all positions. Store level promotions, P&L, supplies, scheduling, work flow, customer relations and satisfaction.Service MangerNewark Dodge - Newark, DE1997 to 2005Responsible for all aspects of dealership service department operations, staffing, production, quality control, P&L, regulatory affairs, employee education & safety training. Attained Dodge's Five-Star certification status during 2nd year.Body Shop MangerDelaware Olds-Saab-Volvo Dealership - Wilmington, DE 1992 to 1997Responsible for all aspects of dealership body shop operations, staffing, production, quality control, P&L, regulatory affairs, employee education & safety training Outside Sales RepresentativeDynatron/Bondo Corporation - Atlanta, GA1990 to 1992Promoted sales of repair & refinish products across all lines by working with warehouse distributors, jobbers and end users in a five state territory consisting of NJ/PA/MD/DE/VA & DC. Promoted new product introductions at industry trade shows, industry association meeting and large vendor product showcases. Traveled throughout territory on a regular systematic basis to promote product education, sales promotion and new accounts generation.Territory ManagerAkzo-Nobel Sikkens Car Refinishes - King of Prussia, PA September 1989 to October 1990Promoted automotive refinish products sales in 5 county Philadelphia region. Increased mixing machine & MIxit computer mixing & color documentation placements over 30% beyond forecasted goals. Promoted"pull-through" sales efforts across all product lines with warehouse distributors & jobber stores. EducationBachelor's in Business AdministrationWilliam Paterson - Wayne, NJ1981 to 1985Skills Retail Management Scheduling Sales Customer Service Outside Sales Insurance Sales Auto Estimating Automotive Repair Brake Repair Suspension Transmissions Time management Management Alignment Training & Development Mechanic Experience Store Management Experience Performance Management Vehicle Maintenance Oil Change Operations Management Electrical Experience Service Technician Experience Automotive Diagnostics Profit & Loss Merchandising Office Management Dealership experience Mechanical Knowledge Recruiting Quality AssuranceCertifications and LicensesProperty & Casualty License |
