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Candidate's Name
Ashburn, VA EMAIL AVAILABLEPHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLECOMMUNICATIONS OPERATOR CUSTOMER SERVICE REPRESENTATIVEAccomplished Communications Operator and Customer Service Representative with extensive experience working for an American chain of luxury department stores. Team player and passionate about exceeding customer expectations;who professionally and efficiently hhandles customer requests in a fast-paced, dynamic environment. Trusted, reliable professional who possesses an excellent attendance record and demonstrates the flexibility to work various schedules and overtime, as needed. Core competencies include: Customer Service Communications Operator / Dispatcher  Store Operations and Store AmbassadorCustomer Service Data Confidentiality Public Safety and Emergency Operations  Microsoft Office Application Suite Store Operations and Store Ambassador  Data ConfidentialityEXPERIENCENordstrom, McClean, VA 2003  2019Communications Operator/Customer Service RepresentativeDeliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and employees.Assist customers by answering questions and transferring telephone calls to departments and stores in a friendly, professional, and courteous manner.Support store operations, serving as a general resource for customers and employees, displaying excellent knowledge of stores, departments, services, and events.Maintain a high level of confidentiality regarding the stores data and customer accounts.Perform basic data entry functions, entering information received from both customers and employees into store database.Provide excellent communication services from a centralized location to multiple stores within the United States and Canada.Set a positive example of the Nordstrom experience, meeting service level agreements.Respond to emergency situations using established procedures.Virginia Department of Transportation, Richmond, VA 1998  2003Watch Officer / Emergency CoordinatorOperated a comprehensive emergency information system and communications / warning service through Virginia Department of Transportation (VDOT's) toll-free highway Helpline.Processed emergency communications and warning messages through the Verifying Officials Information System (VOIS), radio, fax, telephone circuits and airsource (pager system) on a prioritized basis.Utilized excellent customer service skills and required computer applications.Maintained and updated documentation files on emergency data management system.Practiced effective oral and written communication skills and followed a 24-hour on-call status for emergency situations and swing shifts.Utilized dispatch skills and radio operations procedures, adhering to regulations for public safety, disaster communications and emergency operations.Documented calls and entered emergency data into an automated system.EDUCATIONAttended Piedmont Community College, Charlottesville, VA (Computer / Business)Attended Lord Fairfax Community College, Middleton, VA (Psychology / Health)