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Click here or scroll down to respond to this candidatePublicCandidate's Name
Tallahassee, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerAdd your headline or summaryWork ExperiencePhilips LifelineTeleperformance - Sierra Vista, AZMarch 2022 to PresentMust dispatch Emergency Services to high stake call in a calmly manner. Coordinating trip schedules, manage routes and reset the subscribers equipment once assisted or help has arrived.Being very descriptive when discussing the subscribers needs. Customer Service AssociateCognizant - Las Vegas, NVNovember 2021 to February 2022Technology and STEM skills may be in greater demand, but soft skills like communication, problem solving, collaboration, and empathy are needed in greater quantities now. Schedule appointment for delivery trucks.Member Advocate / WFHConvey Health Solutions - Port Saint Lucie, FLFebruary 2021 to September 2021Update account information such as billing options and changes of address or phone numbersEducate members on how the supplemental OTC benet works, including benet amounts, and products available, and frequency of coverage. Identify member complaints and grievances and escalate according to client specic procedures.Assist health plan members with inquiries related to their OTC benets and/or orders placed.Process requests for OTC items received from health plan members via mail or phone call Look up over-the-counter medicines on the formulary to verify if they are o!ered, and if a drug is not o!ered provide an explanation as to why. Production Consultant/ WFHEverise C3 - Melbourne Beach, FLAugust 2020 to February 2021Melbourne Beach, FLAugust 2020 to PresentProfessionally handle a high volume of incoming calls Thoroughly and e"ciently gather customer information, asses and fulll customer needs and educate customers where applicable regarding products and services Ability to utilize and navigate multiple systems simultaneously Be dependable and meet all attendance requirements Resolve customer issues via one call resolution guidelines and/or escalated process Meet or exceed company and client performance metrics Maintain a balance between company policy and client benet in decision making Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and their customersAbility to accept and embrace changes within the current business environment MotherHome - Tallahassee, FLSeptember 2018 to August 2020September 2018 to August 2020The reason for the gap in employment for an entire year is because of a personal decision I chose to make once I decided to homeschool my daughter. Now that she's adjusted I'm now ready to get back into doing what I love the most. Which is helping others and giving quality customer service.Home Tech SupportWork from Home Customer Service RepresentativeTranscom - Tallahassee, FLAugust 2018 to September 2018Multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. E!ortlessly engage with callers, providing step-by-step solutions with patience and an approach tailored to each individual customer.Online Scheduling AssistantDent Concepts - Tallahassee, FLMarch 2018 to June 2018Assist the clients by determining their needs, scheduling or canceling appointments Be sure to answer any and all questions the clients may have in regards to their upcoming appointmentUpdate records for each client and forward to the proper department Notify them of any changes that has been made to their records Loan SpecialistOne Loan Place - Tallahassee, FLNovember 2017 to January 2018Ability to multi-task and handle high call volumeStrong computer skillsEducate clients about their current nancial situation and provide them with the tools that are available to improve their credit standingAssist clients through the system and make recommendations based on their unique needs and goalsChoice Counseling SpecialistAutomated Health Systems - Tallahassee, FLJanuary 2017 to May 2017Screen patients that are in-house and are designated self - pay for state, county and/ or Federal eligibility assistance programsMaintain condentiality of account information at all times Access information for the patient account representatives as needed providing customers with Answer inbound calls providing with information regarding benet plans for dental and healthCustomer Service RepresentativeGeneral Dynamics - Lynn Haven, FLSeptember 2015 to December 2016Provide knowledgeable responses to telephone inquiries in a scripted which the representatives must read verbatim to provide general and basic claim specics information. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. The reps must be ready and available to take both Medicare and Marketplace calls; as business needs dictate; on short notice.Assist callers with lling out online application and submitting it electronically to plan provider for processing complete and basics call logs that are related to the phone inquiries. Custodian/JanitorLiberty County School Board - Bristol, FLJuly 2014 to August 2015Spot cleaning as needed, temperature checks, minor repairs, o"ce cleaning, utility rooms cleaning, and bathrooms all throughout the dayFood Service WorkerLiberty County School Board - Bristol, FLJune 2013 to July 2014Prepare nutritional mealsResponsible for sanitized equipment that was properly stored Handle monetary transactions for students as well as sta! that purchased meals daily with extreme careLegal SecretaryLaw O"ce of Aisha Chaney - Tallahassee, FLLaw O"ce of Aisha Chaney - Tallahassee, FLAugust 2012 to March 2013Typing correspondence and legal paperworkRecording meetings, scheduling, coordinating and conrming court dates, and appointments. Filing, faxing documents, creating a prole for each case, answering multi line phones, and running errandsCustomer Care SpecialistA"liated Computer Services/Xerox - Tallahassee, FL October 2008 to August 2012Respond to telephone inquiries and complaints using standard scripts and procedures Gather information, research/ resolve inquiries and log customer calls Prepare standard reports to track workloadAnswer a number of telephone calls within a timely manner EducationHigh school diploma in BusinessTallahassee Community College - Tallahassee, FLAugust 2003 to May 2005High school diplomaSkillsDo you have any of these top skills employers are looking for? Active DirectoryLANLANDesktop SupportNetwork SupportProject ManagementMicrosoft SharePointOperating SystemsDisaster RecoveryDismissTypingFilingMicrosoft O"ceMicrosoft WordComputer literacyEnglishTime managementMicrosoft ExcelMicrosoft OutlookNegotiationCommercial cleaningWindowsComputer skillsSalesData entryCustomer serviceMedicareJanitorial experienceHelp deskMulti-line phone systemsCleaningCold callingFood serviceComputer operationComputer networkingPhone etiquetteSales supportDispatchingTechnical supportResearchMicrosoft Outlook CalendarTriageInformation securityCustodial experience 2022 Indeed - Cookies, Privacy and Terms - Do Not Sell My Personal Information Custodial experienceCertications / LicensesAdd your certicationsAdditional InformationAdd SectionsLanguagesLinksMilitary ServiceAwardsGroupsPatentsPublications |
