Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-MI-Kentwood Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Poplar Creek Dr. Se Unit 202 Kentwood, MI PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileAn accomplished results-driven Customer Service professional with twelve years of experience providing top-quality service. Adept at utilizing my service professionalism in any industry. Ability to handle interactions with customers in-person, over the phone and online with a polished, professional and friendly demeanor. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as exceeding company expectations. Energetic and enthusiastic self-starter ready to take on new opportunities and challenges.Skills & AbilitiesMediation and problem resolutionClient relationship buildingExcellent interpersonal and communication skillsPoised under pressureTeam building and trainingB2C and B2B salesQuality assuranceInventory managementAnalytical and critical thinkingMicrosoft Office SuiteFun and energeticWork ExperienceLogicData Customer Success Manager September 13, 2021  PresentProcessing orders into AX SystemTracking down pricing and making corrections when necessaryHelping with Forecasts for the Sales Dept. and main office in AustriaHandling customer complaintsWorking w/warehouse crew to expedite and track shipments.Weekly Operation Team meetingsUpdating Sales ReportsMaintaining customers electronic filesGRAND POWER SYSTEMS CUSTOMER SERVICE REPRESENTATIVE PRESENTProcess Orders / Expedite OrdersExpedite OrdersCoordinate new parts w/Engineering.Handle customer complaintsAttend Production Meetings / Meetings w/customers.Review pricing on componentsLabor reportingHelp outside sales force.InvoicingEnd of the day report (Sales/Bookings)ANDERSON GLOBAL ADMINSTRATION CUSTOMER SERVICE APRIL 2011  JAN 2021Prepare quotationsSpecial sales projectsElectronic document handlingOffice managementCorporate meeting planningFacilitate employee review processLabor reportingArrange corporate travelEVEN & FRANKS ADMINISTRATION JULY 2009  MARCH 2011Office managementBillingDocument handlingSchedulingAnswer and route callsMANUFACTURERS SUPPLY CUSTOMER SERVICE FEBRUARY 2008  JANUARY 2009Customer Service Inside salesQuote and order managementProblem resolutionOutside sales collaborationAEROTEK E-COMMERCE SPECIALIST SEPTEMBER 2006 - FEBRUARY 2008E-Commerce order to cash managementReturns managementProblem resolutionVendor managementEducationUNIVERSITY OF MICHIGANMICHIGAN COMMUNITY COLLEGEASSOCIATE IN ARTS IN HOSPITALITY MANAGEMENT JUNE 2011 BIGTOWN COLLEGE, CHICO, ILLINOISActivities and InterestsTheater, environmental conservation, art, hiking, skiing, travelReferences available upon request