Candidate Information Title Customer Service Representative Target Location US-AL-Arab Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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D E B R AU P T O NPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  1st Ave NEArab, AL Street Address
PROFESSIONAL SUMMARYHardworking, ethical, and detail-oriented professional with demonstrated strengths in customer service and technical support. Natural people person with excellent communication and networking abilities. Quality-driven and reliable with relationship-building strengths honed over 16 years in customer-centric roles. Excited to take on new challenges and contribute to team success. SKILLS Problem Solving  Critical Thinking Flexibility  Excellent Communication Skills Attention to Detail  Customer ServiceEXPERIENCECustomer Service Specialist, VDart, Mar 2021 - Current Managed customer calls efficiently in fast-paced call center environment. Cataloged CRM system with new call information and details of interactions for future reference. Employed empathetic approach to maximize opportunity, build rapport with customers and actively listen to needs. Assisted callers with navigating Beacon 2.0 Benefits portal and self-service options. Improved job knowledge with continuous training and expert use of available knowledge bases. Executed ownership of each customer contact to resolve issues and connect with additional services. Received 95% positive customer survey results.Customer Service Representative, TPUSA INC, Nov 2020 - Mar 2021 Met inbound customer needs while maintaining strict performance targets. Discussed promotions and special offers to customers to increase sales. Handled customer inquiries, billing questions, payments and service requests. Avoided revenue losses with diligent attention to customers' needs and complaints. Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills. Updated records with all interactions and customers transactions. Tier 2 Technical Support Specialist, Windstream Communications, Feb 2004 - Jun 2020, Arab, Alabama Executed troubleshooting and diagnosis for issues related to software and peripheral equipment. Supported users via telephone, chat, and email to diagnose and triage problems. Designed, planned, tested and configured network communication systems. Monitored and responded to tickets using Remedy system. Facilitated inquiries regarding VOIP voice platform, IVR, Hosted Contact Center, and equipment operation to resolve problems. Documented detailed records of daily support activities and resolutions in Metasolv, BMC Remedy, and Sharepoint. Consulted with 7-12 clients per week promoting service upgrades. Recommitting 39% of exhausted contracts.EDUCATIONJacksonville State University, Jacksonville, Alabama Completed 36 credits towards BA in Business Administration & Management. COMMUNITY SERVICEAmerican Cancer SocietyRelay For Life2010-2017.