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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EUCLID, OH Street Address
EMAIL AVAILABLE Candidate's Name -Street Address
OBJECTIVETo obtain a position in a company that will utilize my strong leadership, organization, research, financial management, and communication skills while providing opportunities for professional growth.2021-2022APPLICATION COORDINATOR, KELLER MORTGAGEreview incoming mortgage loan applications for clarity and compliance with Conventional, VA, and FHA Standardsrelease INITIAL DISCLOSURE PACKETS (IDP) to loan officers and borrowerssend/review change in circumstance (CIC) to borrowersonboarding test team- doc review compliance associate duties2011-2021CUSTOMER ACCOUNT ASSOCIATE(BILLING), city of cleveland div of water, cleveland, ohcomplete meter reading tasks and Resolve issues for accountsensure accurate billing of accountsuse county software to track and monitor title transfersUse meter reading software, Initiate field investigations, and evaluate resultsPerforms calculations and adjustments to data per policy guidelinesSME Call center duties, special projects, lead support and assistance with training.2002-2003 & 2009-2011RECEPTIONIST/LOAN PROCESSOR, first metropolitan mortgage, south euclid, ohioAnswered and directed incoming telephone callsManaged daily operations of officeProcessed residential loans2007-2008ORIGINATOR, national city bank, highland hills, ohioOriginate Home Equity Line of Credit (HELOC) applicationsFollow-up with prospective clients2006-2007CUSTOMER SERVICE REP, lockheed martin, cleveland, ohioTaking inbound calls for military retirees, and annuitantsCounseling on retired pay programsHandling any changes that needed to be made to on retirees account2003-2006OPERATIONS ASSISTANT, Staffing solutions, beachwood, ohioOrganized and evaluated loan folders to be soldScan documents to online databaseComplete additional operation tasks as assignedEDUCATIONHIGH SCHOOL DIPLOMA, Max S. Hayes High School1994-1998SOME COLLEGE, CUYAHOGA COMMUNITY COLLEGE1998-1999 & 2002-2003SKILLSSelf-starter, goal oriented, analytical skills, multi-tasking, phone etiquette, customer service team lead, organization skills, customer service, complex billing operations, ability to be flexible and overcome adversityExcelEncompasscisco (phone software application)CC&B (customer credit and billing software)AMR (automatic meter reading system)GIS mapping (geographic information system)RoostifyACTIVITIESReading, baking, sewing, Pinterest, cheer booster club member, football team mom for 3 years (assist coaches with day to day operations, organize team meetings, trips, fundraisers, general accounting of funds, uniform upkeep, supply purchase and inventory).References upon request |
