Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-WI-Wausau Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Willow StMosinee, WI Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYExperienced customer service professional.Excellent telephone skills, ability to resolve customer's issues I. A calm and helpful manner.Ability to train others on processes and procedures.Communicate well with others and explain product.SKILLSCustomer serviceListeningTraining othersProblem solvingComputer skillsWORK EXPERIENCE7/2019 to 3/2022 SalelyticsWausau, WisconsinCustomer service representative* Check to ensurethat appropriatechanges were madeto resolvecustomers' problem.* Confer withcustomers bytelephone toprovide informationabout products orservices, cancelaccounts, or obtaindetails ofcomplaints.* Keep records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken.* Refer unresolved customer grievances to designated departments for further investigation.* Answer questions about records or files.* Keep records of materials filed for removed, using logbooks or computers can generate computerized reports.*Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.10/2013 to 7/2019EASTBAY/FOOTLOCKERWausau, Wisconsin* Check to make sure that appropriate changes were made to resolve customers' problems.* Complete contract forms, prepare change of address records, or issue order discontinuous orders, using computers.* Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.* Keep records of customer interactions or transactions, recording details of inquiries, complaints, as well as action taken* Recommend improvements in products, packaging, shipping, service or billing methods and procedures to prevent future problems.* Refer unresolved customer grievances to designated departments for further investigation.* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EDUCATUONNorth central Technical CollegeRecipient of the Sigma Alpha Lambda Honor Society