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Click here or scroll down to respond to this candidateCandidate's Name
Professional SummaryInsightful Vice President Branch Manager with 16 years of experience leading operations by directing Service and Sales daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing all aspects resulting in top results. Decisive leader highly competent in establishing and achieving ambitious goals, quality standards, relationships and retention. Work HistoryAcutaboveCustomer Support Specialist/ RemoteGainesville, VA Handle all incoming calls for the company switchboard Addressed inquires Resolved complaints Assisted with payroll/ timesheets Created customer proles Cross sell products and servicesAccess National/Atlantic Union - Vice President Relationship Manager& Financial Center Manager02/2018 - 08/2019 Manage all aspects of banking and growing it's book of business by 110% in three months Sourcing commercial business opportunity and growing current relationships Expanding on high net worth clients and cross sold products to a min of six per household Motivating and coaching team of 21 Maintain partnerships with mortgage, investments, and commercial lending - grew partnerships Analyzed applicants' nancial status, credit and property evaluation to determine feasibility of granting loans Built strong rapport with new and existing clients to be er serve nancial needs and promote branch loyaltyWells Fargo Bank - Branch Manager, V.PFairfax, VA06/2004 - 08/2013EMAIL AVAILABLEPHONE NUMBER AVAILABLEGainesville, VA 20155Skills Accounts receivables Banking Budget planning Coaching Commercial lending Contracts Counseling Clients Customer satisfaction Documentation Finance Financial reports GL Hiring HR Imaging Invoicing Leadership Loan processing Market Network Pricing Proposals Quality Assurance Receiving Recruiting Reporting Research Sales Se lements Shipping Training programs Workshops Relationship building Delegation Scheduling Process improvements Strategic planning and execution Capital spending Performance analysis Develop, manage, and execute in exceeding all job expectations Also increased cross sell ratio from 3.2 products to 6.5 adding revenue to business Exceeded nancial goals including sales revenue, volume, and unit production for all product lines including loans and loan processing Proactively networked with community center of inuence Led district in Business Acquisition Activities Developed Team to proactively exceed the needs of business customers through workshops, training, and on ongoing coaching Grew Business Relationships from within book of business as well as sourced new Business weekly A ended network events to seek out new opportunities and built relationships with big business decision makers Partnering and strategically identifying opportunities by building and maintaining long-term relationships with Business partners Proactively evaluate sales performance and help drive results to its full potential Coaching and motivating sta to exceed cross-sell goals while maintaining a high level of customer satisfaction Produced timely and accurate nancial reports using for District Manager quarterly review Conduct observations to identify strengths and areas for improvement while engaging team members to perform at a higher level Maintained and forecast monthly sales goal with a steady growth month after month ending above sales quota Provide strong leadership to the team and promote a culture of on-going feedback, performance and development discussions to enhance the overall employee experience and retention Facilitate Quality Assurance and loss exposure review by incorporating morning huddles and mid-session reviews Evaluate consumer behavior, pa erns, and recommend the best solution Supported and developed quarterly training programs for personal bankers, private bankers, and tellers Daily reviewed customer list of each banker to uncover any missed opportunities as well as follow up calls made by self to ensure satisfaction on their customer experience Grew Business households from within existing clients having 1.1 products to 5 and sourced new businesses weekly hi ing platinum level consistently for the last three quarters Retained customers and grew book of business Exceeded loan sales goals and processed loansNorthwest Federal Credit - Branch Manager, V.PGainesville, VA03/2012 - 09/2012 Execution of funding actions, budget planning, and analysis across the budget year Develop, manage, and execute in delivering the highest closed loan percentage for the market at 200 % Forecast out year deposit and new account growth for new location Maintained and forecast monthly sales goal with a steady growth month after month ending above sales quota Monitor and Track GL accounts to meet expenditure goals by end of calendar year Produced timely and accurate nancial reports using for District Manager quarterly review Inventory management Budget development Sta training/development Client account management Coaching and mentoring Business development Conict resolution Human resources management Eective leader Product development Employee scheduling Employee reviews Recruitment Project development Operations oversight Leadership training Capital improvement planning Financial controls implementation Employee development Cost analysis and savings Recruiting and Hiring Goal se ing Cross-functional team management Supervision and training Purchasing and planning Trend forecasting Customer retention Financial administration Schedule management Compensation/benets administration Prot and loss accountabilityEducation06/1998Channelview High SchoolChannelview, TXHigh School DiplomaExpected in 2022NOVAManassas, VAAssociate of Science. |
