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Title Front Desk Customer Service
Target Location US-MS-Madison
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  BRIDGEWALK DRIVECANTON, MS Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEGOALS: TO USE MY SKILLS AND KNOWLEDGE WORKING WITH A REWARDING COMPANY IN ASSURING THAT ALL GOALS AND RESPONSIBILITES ARE MET IN A TIMELY AND EFFICIENT MANNER TO HELP ACHIEVE THE COMPANIES DESIRED GOALS.EXPERIENCEDATES FROM JUNE 2012 TO: PRESENTASSISTANT GENERAL MANAGER, STAYBRIDGE SUITESResponsible for recruiting and training all staff; Supervise the Guest Services and Housekeeping departments so that they provide superior customer service. Charged with operating the hotel to assure the highest possible level of guest satisfaction. Oversee operations of the Front Desk which includes room rental, reservation management, scheduling front desk. Other areas of responsibility include continued program training and administration, record keeping, report preparation, guest relations, service reports and quality policies. Ensure that Staybridge operating procedures are in accordance with the hotels policies/procedures and the brands standards for quality, cleanliness, guest satisfaction, as well as safety and security.Work directly with the GM and Director of Sales (DOS) to effectively promote the property in the local market. Ensure the daily report is in balance with the property management system, cash and check deposits are processed daily and the Daily Report is modified to reflect any overages or shortages, checkouts to accounts receivable are mailed on a daily basis, accounts receivable payments are posted and applied.Create monthly breakfast and Sundowner calendar, inventory office and guest service related supplies, brand collateral, breakfast and sundowner items, and with GMs approval, complete orders within budget Maintain and inventory BridgeMart.DATES FROM 2009  TO 2012PAYROLL COORDINATOR, magnolia commonsEnsure that all payroll time sheets are submitted and that all overtime is accounted for and accurate and verified. Once verified all time is entered in Ceridian Time Pro and approved and submitted for processing at the corporate level. Scheduled time off vacation, sick, etc. Documented all vacation pay, sick pay, holidays, etc. to avoid payroll errors and or omissionsDATES FROM 2000  TO 2009BUS DRIVER, jackson public schoolResponsible for safely transporting grade school children to school and home. Also transported to school functions during special events.DATES FROM 1996  TO 1999CUSTOMER SERVICE, exxon mobileServiced customers, made daily deposits, balanced cash drawer for accuracy. Placed stock orders for the store and inventoried all merchandise on a monthly basis to ensure integrity.EDUCATIONMAY 1996DIPLOMA, madison central high schoolGPA:3.6 Continuous Honor Roll Honor Graduate Achieved High Grades;MAY 2016BSM  BACHELORS IN BUSINESS, belhaven universityGraduate with a 3.8 GPA with HonorsSKILLS AND ABILITIESProven Leadership AttributesStrong organizational, problem-solving, and analytical skillAbility to manage priorities and workflow. Ability to work independently and as a member of various teams and committees.Proven ability to handle multiple projects and deadlinesStrong interpersonal skills.Ability to prepare reports and business correspondence.Ability to deal effectively with a diversity of individuals at all organizational levels.Good judgment with the ability to make timely and sound decisions.Creative, flexible, and innovative team player.Commitment to excellence and high standards.Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmBudget Preparation

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