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Click here or scroll down to respond to this candidate Port Charlotte, FL 33952 PHONE NUMBER AVAILABLE
Candidate's Name EMAIL AVAILABLE LinkedIn
IT DIRECTOR
Qualifications Summary
Versatile and results-driven technical executive with expertise in IT direction, full life cycle project management, issue identification
and resolution, system installation and configuration, disaster recovery, IT compliance and security, and asset management. Well-
versed in industry best practice tools, systems, and emerging technologies. Exceptionally adept in crafting innovative solutions that
optimize processes and profitability. Articulate communicator and champion of high-performance, cross-functional teams.
Areas of Expertise Career Experience
IT Direction & Leadership INSIGHT GLOBAL Port Charlotte, FL 02/2022 Present
Full Life Cycle IT Project Management IT Project Manager
Cross-Functional Team Leadership
Help Desk Management & Solutions Project-managed over several business and IT office moves and consolidations.
System Installations & Configuration Collaborated with multiple IT Groups and Real Estate teams to ensure project
Site Planning & Implementation milestones, budgets, and targets were met. Expediently mitigated risks and analyzed
Enterprise Technology & Launch operations to pinpoint process bottlenecks and improve resource allocation. Completed
Disaster Recovery & IT Security documentation required for
Communications Technology Supervised and coached a contractors on installation of IT equipment in new
IT Facilities & Asset Management and consolidated offices.
Continuous Process Improvements Led project status meetings with Business and Technology leaders and key
IT Budgeting stakeholder on project statuses.
SOUTHEAST HEALTH Cape Girardeau, MO 10/2017 12/2021
Education IT Manager / Project Manager
Master of Science Principal overseer of IT management and full life cycle project execution of technical
Computer Science and infrastructure initiatives. Spearhead daily operations, with specialization on IT
Canterbury University Security and Compliance projects. Utilize Teamworks to pinpoint and track project
GPA: 3.75 milestones. Drafted technical documentation, schematics, SOPs, KPI s and disaster
Bachelor of Science recovery processes. Ensure staff alignment with all compliance regulations. Implement
Information Technology Asset Management System to monitor all current and new IT assets.
Canterbury University Led and empowered a 25-member technical team.
GPA: 3.5 Managed and support of 24x7x365 data center.
Associate of Science Subject Matter Expert (SME) in Cisco VOIP software and communications
Computer Programming & Operations system via Cisco Call Manager, systems administration, and troubleshooting.
Control Data Institute Leveraged Citrix (VDI environment) for the EMR system.
GPA: 3.5 Instrumental contributor to the development and management of Security and
Compliance protocols, requirements, controls, and processes.
Oversaw yearly audits and reviews to maintain quality service levels.
Certifications Slashed IT equipment costs by $250K via superior vendor management of 20+
partners and the purchasing of quality refurbished equipment.
ITLL V3 Certified
Led project on implementation-migration from Windows 7 to 10.
A+ Certified Professional Technician
MCSE Led project on Call Center call management implementation.
Develop RFP S for hardware and software
Key Accomplishments
Technical Proficiencies Effectively applied the ticketing system to develop and integrate SLA for all IT
teams.
MS Windows Environments Implemented infrastructure, help desk, CMDB, ITAM to ITIL.
MS Office Suite Implement Asset Management System to monitor all current and new IT assets.
Active Directory & RAAD Led risk mitigation efforts on all projects.
Remedy, Symantec, ServiceNow Management of new and current hardware/software vendors for purchasing of
Track-IT Facilities Management all IT related needs.
CHARTER COMMUNICATIONS St. Louis, MO 6/2017 10/2017
IT Manager
Proactive leader of major IT initiatives for e-commerce websites, including disaster
recovery testing, hardware/system upgrades, and daily technical support.
Directed and motivated a 5-member cross-functional team.
Identified and deployed industry best practice and emerging technology.
WELLS FARGO ADVISORS St. Louis, MO 1 10/2015 5/2017
IT Asset Manager /Desktop Engineer III
Streamlined IT asset management, project execution, and issue resolution for personnel and enterprise equipment utilizing Remedy
and Asset Management. Registered and mitigated exceptions in accordance to established timelines. Initiate and monitor
remediation and corrective action across the full remediation life cycle in alignment with Technology standards to secure approvals.
Daily support leader for 25+ Advisors and critical IT business initiatives.
Interfaced with user groups to compile and analyze feedback to extract insights in promoting data-driven improvements,
tools, and processes.
Reconciled Technology Asset Exceptions spanning 9 required fields in Remedy.
ALTER TRADING St. Louis, MO 8/2014 10/2015
Senior Help Desk Technician
Drove help desk management and desktop support for the national infrastructure. Researched and issued corrective action on end
user issues with connectivity, hardware, and software. Used ServiceNow to monitor and maintain equipment.
Imaged more than 3000 devices and added them to the Asset Management database.
Delivered solutions for over $1 million in IT assets, including laptops, desktops, printers, and the Cisco VOIP phone system.
NATIONSTAR MORTGAGE St. Louis, MO 3/2013 5/2014
Desktop Support Technician
Administered desktop solutions support and issue resolution for end users in software, hardware, and connectivity.
Coordinated and executed support to more than 300 internal/external customers.
Troubleshot issues, imaged devices, and deployed new hardware and Avaya VOIP phones impacting 300 personnel.
ENTERPRISE St. Louis, MO 4/2011 11/2012
Technical Support Supervisor
Directed 3 technical team members to streamline IT operations, administration, and troubleshooting for hardware, connectivity, and
software. Oversaw installation, configuration, and implementation of software and systems on multi million dollars worth of
equipment.
IT Contact Call Center operational leader for Tier 1-3 support to 1.5K+ users.
Primary point of contact for 24/7 services in Operations, Technical Support, and Production Control.
Essential member of the core team that upgraded Windows and IE environments in RightNow.
WELLS FARGO ADVISORS St. Louis, MO 8/2010 4/2011
IT Project Manager
Project-managed over several business and IT initiatives with budgets up to $5,000.00. Collaborated with the Project Group to
ensure project milestones, budgets, and targets were met. Expediently mitigated risks and analyzed operations to pinpoint process
bottlenecks and improve resource allocation. Completed documentation required for Enterprise Project Methodology (EPM)
standards, including the Project Development Document (PDD), Business Requirement Document (BRD), and Project Risk
Assessment.
Supervised and coached a 40-member project team of Business and Technology partners.
Led weekly project status meetings with Business and Technology leaders and key stakeholder on project statuses.
Recipient of the American Payroll Association Prism Award for Excellence (2008) for leading the Manager Self Service (MSS)
FIRST BANK St. Louis, MO 1/2007 8/2010
Assistant Help Desk Manager
Solutions expert to technical troubleshooting and training. Developed and authored processes, procedures, and technical
documentation that was distributed to 10 Technical teams.
Responded to an average of 100 inquiries per day within 30 seconds through the Automated Call Distribution System.
Designated Exchange Administrator, Active Directory Administrator, and Lotus Notes Administrator.
Facilitated training for all business partners for as an expert on over 200 applications.
Additional Experience
Senior Help Desk Analyst, LandAmerica St. Louis, MO
IT Project Manager, AT&T St. Louis, MO
IT Project Manager, Bank of America St. Louis, MO
Help Desk Manager, Bank of America St. Louis, MO
Order Cycle Manager, AT&T St. Louis, MO
Help Desk Manager, GEAC Financial Systems St. Louis, MO
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