| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Madison AL PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYProficient customer service agent with superior work ethic and expertise in working fromscripted rrespsonses to resolve customer problems. Driven and responsible with adaptable,solution - oriented nature. Excellent conflict mediator and effiient multitasker.SKILLSHigh Call Volume Enviroments Building Customer Relationships Multitasking SkillsCustomer Retention Strategies Solid Computer Skills Creative Problem SolvingEDUCATIONHigh School Diploma Clements High School Athens AL Graduated May 1986WORK EXPERIENCESpeclTs Beads and Things Owner Madison AL 04/2020 - Present Manage day to day business operations Design and create unique jewelry pieces Create professional staged images using lighting and backgrounds to display piecesatrractivelyNews America Marketing Retail Merchsndiser Madison AL 08/2018 - 10/2019 Organized store merchandise racks and displays to promote and maintain visuallyappealing environments Stocked merchandise, clearly labeling items and arranging according to planograms Monitored inventory levels and kept adequate stock in product displays on sales floorStaples.com WAH Customer Service Agent 01/2018 - 08/2018 Provided empathetic and amiable communications to callers in stressful situations tosupport constructive outcome and satisfactory resolutionsAnswered inbound customer queries according to internal policies, meeting concerns andresolving questions Processed orders, monitored back-orders, invoiced and followed shipping procedures toexpedite online ordering processCustomer Service Retention Specialist El Segundo, CA 10/2012 - 05/2017 Delivered prompt service to prioritize customer needs Met customer call guidelines for service levels, handle time and productivity Educated customers about billing, payment processing and upselling of services |
