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JENNIFER SPRAY Arnoldsville Ga, GA 30619 PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Skills Multitasking Organization Accurate money handling Training and mentoring Business administration Staff Management Excellent CommunicationWork History Jul 2018 - Oct 2021 Athens, Ga Shift Manager Trainee Wendy's Evaluated the performance of associates and mentored under performing employees on ways to improve Analyzed productivity reports, assisting in managing performance Developed and maintained effective working relationships with team members, management, and customers. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Adhered to company standards and compliance requirements for operations and cleanliness of areas. Checked building to confirm maintenance and cleaning met code and regulations. Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities. Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.Jun 2015 - Dec 2017 Washington, Ga Office Manager Red Land Motel Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem solving abilities Demonstrated top-notch communication skills daily in interactions with management, staff, and guests Implemented and monitored customer service standards for consistent interactions with guests Oversaw all aspects of office management, including HR functions, file management, and office inventory Trained new employees in all aspects of office practices and procedures Evaluated customer issues and complaints and developed amicable solutions Interviewed, hired, and on-boarded new employees with qualifications matching requirements. Evaluated employee records and productivity and submitted evaluation reports. Jan 2000 - Dec 2010 Athens, Ga Administrative Assistant Cannon Financial Strategists Answered incoming calls and directed messages to the correct party Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers Gained valuable skills by learning how to create spreadsheets. Audited files to identify missing or misfiled items and restored files to proper locations and states Maintained an efficient office environment by skillfully routing incoming and outgoing mail Documented loan payments from clients. Returned pulled files to proper locations to maintain easy staff access. Conducted on-boarding to help new hires adjust to administrative and performance aspects of jobs. Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.Education Athens, Ga Associate of Science: Biochemistry Research Laboratory Technology Athens Technical SchoolJENNIFER SPRAY Arnoldsville Ga, GA 30619 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Professional Summary Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Skills Multitasking Organization Accurate money handling Training and mentoring Business administration Staff Management Excellent CommunicationWork History Jul 2018 - Oct 2021 Athens, Ga Shift Manager Trainee Wendys Evaluated the performance of associates and mentored underperforming employees on ways to improve Analyzed productivity reports, assisting in managing performance Developed and maintained effective working relationships with team members, management, and customers. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Adhered to company standards and compliance requirements for operations and cleanliness of areas. Checked building to confirm maintenance and cleaning met code and regulations. Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities. Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.Jun 2015 - Dec 2017 Washington, Ga Office Manager Red Land Motel Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problemsolving abilities Demonstrated top-notch communication skills daily in interactions with management, staff, and guests Implemented and monitored customer service standards for consistent interactions with guests Oversaw all aspects of office management, including HR functions, file management, and office inventory Trained new employees in all aspects of office practices and procedures Evaluated customer issues and complaints and developed amicable solutions Interviewed, hired, and onboarded new employees with qualifications matching requirements. Evaluated employee records and productivity and submitted evaluation reports. Jan 2000 - Dec 2010 Athens, Ga Administrative Assistant Cannon Financial Strategists Answered incoming calls and directed messages to the correct party Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers Gained valuable skills by learning how to create spreadsheets. Audited files to identify missing or misfiled items and restored files to proper locations and states Maintained an efficient office environment by skillfully routing incoming and outgoing mail Documented loan payments from clients. Returned pulled files to proper locations to maintain easy staff access. Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs. Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.Education Athens, Ga Associate of Science: Biochemistry Research Laboratory Technology Athens Technical School