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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Rain Forest Road Apt. CKnoxville, Tennessee, Street Address
PROFESSIONAL SUMMARYI am a vibrant, self-motivated and energetic employee with the drive to excel at the next level.Expertise includes: Medical Billing, Insurance, Collections, Customer Service, Finance and Lending, Food/BeverageAnd HospitalityPROFESSIONAL EXPERIENCEBlackberry Farms 2019Wait Staff/ Server/ FOHAreas of Responsibility:oFive-star dining experienceoServer sequence presentation- four courses servedoSetup/ breakdown of dinning roomoOpening/Closing Duties/FOHoKnowledge of all gust request/needs/wants/diets/ food allergiesoCleanliness of dining room/Wait staff areaoOrganization skillsoTable maintenanceoDaily four course menu knowledgeoTeam service orientedoFOH knowledge/ understanding seating and hostess dutiesoFood runner and server assistantoFood/Beverage pairingFox Den Country Club 2018 - 2019 Server/Bartender/BanquetsAreas of responsibility:oProvides food and beverage service to all members and their guests in a timely manneroGreets members and their guests in the dining room and at all club functionsoMaintains order and cleanliness of all Club facilitiesoAssures that member/guests satisfaction standards are consistently attainedoUp sales drinks, desserts and daily specialsoManaged and monitored snack bar and swimming pool while in seasonTeam Health Alcoa Billing Center 2013 - 2017 Patient Accounts Representative/Payment PosterAreas of responsibility:oWorked independently to balance batches dailyoPosted primary and secondary insurance paymentsoPosted rejections from insurance EOBsoHelped with training of new employeesoPosition required excellent organizational skills and proficiency in attention to detailoInsurance VerificationoExceeded expectations for QA production monthly and quarterlyoCall center environmentF.A.S.T Collections 2012 - 2013Account Representative/CollectionsAreas of responsibility:oMaintained account collections on queued account lists and set up payment arrangements by phone.oTook direct payments via phone by check, debit, and credit card.oOffered settlements and discounts to resolve debt.oWorked with attorneys to verify bankruptcy, MVAs and w/c claims as well as judgement accounts.oComplied with all FDCPA regulations.oSmall call center work environmentRevenue Recovery Corporation 2009 - 2012Account Representative/Collections/ Small Balance DepartmentAreas of responsibility: Third Party Medical CollectionsoMaintained account collections on queued account lists and set up payment arrangements by phone.oFiled medical claims with appropriate insurance companies to gain collections on accounts/ Insurance verificationsoTook direct payments via phone by check, debit and credit card.oOffered settlements and discounts to resolve debt.oWorked with attorneys to verify bankruptcy, MVAs and w/c claims as well as judgement accounts.oComplied with all FDCPA regulations.oCall Center EnvironmentSuperior Financial Services Inc. 2006-2008 Financial Service Representative/CSRAreas of responsibility:oGained extensive financial experience while preparing loan applications.oIn house and in the field collection calls.oBooking and closing loans.oMaking field calls on dealers.oEntering and filing UCC1 titles and obtaining credit bureau reports.oUtilized my strong customer service skills including collection call and organizational skillsoTook payments in person and over the phoneoCash handling and daily balances of cash drawersEDUCATIONKNOXVILLE BUSINESS COLLEGE 1988-1991Associates DegreeLegal Office AdministrationTraining:oACA International Professional Telephone Collectors Techniques 2011oACA International FDCPA: Facts, Fiction and Reality 2011oACA International Professional Collections Specialist 2012oABC Certified 2018-2023Additional Strengths:oKnowledge and understanding of insurance policies and EOBsoIn depth experience with secondary finance lending institutionsoExceptional customer service skills and collection experienceoAttention to detailoAbility to multitaskoCommunication skillsoFood/Beverage/WineProficient in:oMicrosoft OfficeoMicrosoft WordoAS400oLoan masteroIDXoE-mailoData EntryoMedical EOB/Coding TerminologyoPOSoFormal/Fine Dining table set upoSocial MediaoCash Handling/Balancing Cash DrawersoComputer skillsReferences Available Upon Request |
