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Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEEnergetic, ambitious, and inclusive leader looking to utilize my account management experience with a company that has similar values and room to grow.EXPERIENCEJAN 2022 PRESENTHOME LENDING ASSISTANT (HLA), Navy Federal Credit UnionCreate an enjoyable lending experience for each applicantCustomer-focused serviceTeamworkCompleting assigned tasks during the shift such as withdrawing expired loans, scrubbing loans, etcSEPT 2021 JAN 2022HR MANAGER/RECRUITER, SPHERIONClient management committed to finding the right employee for the clients needs.Managing 150 employees for the clientScheduling interviewsConducting interviewsDrug screeningProper record keeping.Payroll using Workforce ADPFollow up interviewsTerminate employees per the clients requestDEC 2018 SEPT 2021DATA ENTRY/LOGISTICS, HELEN OF TROY (HYDRO FLASK/OXO)account management responsible for directly managing our entire Canada customer base to ensure accurate and consistent fill rates.Order management Keyed orders, ensured accurate EDI information, placed and tracked orders for customers, managed payment methods, provided immaculate customer service.EDI management managed all aspects of EDI transactions including receiving orders, canceling orders, and updating orders as needed.Daily reporting using our internal software OBILogistics worked with carriers, warehouse, and customers receiving department to provide fast shipping and accurate receipt of product.Customer serviceJULY 2016 AUG 2018CALL CENTER REPRESENTATIVE, VANGUARD BY FEMAReview reportsCreate reportsCustomer serviceAnswering incoming phone calls.Compassion and understanding for those in a hard situation due to loss from natural disastersJUNE 2015 JAN 2016THIRD-KEY MANAGER, ICINGS BY CLAIRESManaged sales associates up to 5 peopleBudgetingCustomer serviceOnline and instore ordersCustomer assistanceEar piercingSchedulingBank depositsGoal management for the store and employees under meOutbound callsUpper management reportingProduct retentionEDUCATIONMAY 2015HIGH SCHOOL DIPLOMA, hedgesville high schoolSKILLSadaptableProblem solving/conflict resolutionTime managementInclusivecreativetechnologyACTIVITIESLead for class yearbookJunior CivitanVolunteered for school functions: face painting, fundraising, spaghetti dinnersOrganized a fundraise for Ebola victimsAdvocate for suicide awarenessAdvocate for addiction awarenessREFERENCESDarryl RuddFormer Co-Worker at Helen of TroyEMAIL AVAILABLEPHONE NUMBER AVAILABLEAshley HoltzmannFormer Manager at IcingsEMAIL AVAILABLEPHONE NUMBER AVAILABLENathalie ToefieldFormer Co-Worker at Helen of TroyEMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre> |